alison rancourt

senior customer success manager

About

Student at Keene State College

Country

united states

City

longmeadow

Industry

public relations and communications

Skill

customer service, social media marketing, visual communication, editing, retail, social networking, social skills, microsoft office, illustrator, photoshop, moviemaker, event planning, press releases, teamwork, time management, broadcast journalism, microsoft word

Experience

senior customer success manager

promoboxx

2020-6 - Present · 6 yrs 4 mos

customer relations coordinator

dunkin' brands

2017-9 - 2018-6 · 10 mos

* Provided support to Dunkin’ Brands customers to maintain guests loyalty * Actively listened to guests inquires and determined solutions based on guests needs * Documented feedback and escalated to appropriate teams for further resolution * Built relationships with guests to ensure an overall positive experience * Developed brand knowledge and understood importance of day-to-day role within the company

contributing writer

equinox

2014-2 - 2014-5 · 4 mos

* Involved in writing for the college’s weekly paper, The Equinox * Generated ideas and conducted interviews * Wrote and edited articles for publishing

intern videographer and producer: marketing and communications

keene state college

2016-1 - 2016-5 · 5 mos

* Worked closely with students to shoot video profiles focusing on their experience at Keene State College * Organized, edited and uploaded final videos * Managed social media posts to further promote the college