alison penfold-phillips

office manager

About

A highly professional and experienced front of house team member with excellent PC skills. As Front of House for a global market leading company I have gained excellent organisational skills, impeccable time management and customer service skills. I am ambitious and enthusiastic and able to work on my own initiative and prioritise all aspects in a given task.

Country

united kingdom

City

reading

Industry

information technology and services

Skill

customer service, outlook, teamwork, office equipment, diary management, social networking, administrative work, security, general administration, word processing, facilities management, first aid, fax, data entry, reception, switchboard operator, dental nurse, post room operative, facilities, health and welfare administration, office administration, administration, time management, solution selling, management, sales, managed services, account management, new business development, business development

Experience

office manager

scc

2018-6 - Present · 8 yrs 4 mos

receptionist

panasonic

2005-8 - 2012-3 · 6 yrs 8 mos

Worked on reception and in the busy post room and main HQ switchboard for Panasonic UK and Europe.

receptionist

st. mary's school, ascot

2008-9 - 2010-4 · 1 yr 8 mos

Worked on main reception as a weekend receptionist. Distributed the weekend mail.

director and owner

ahg

2003-1 - 2005-1 · 2 yrs 1 mo

* Started business from scratch * Daily, weekly, monthly and year end accounts. * Customer interface * Stock checking and buying. * Managed rota of 3 staff.

reception and dental nurse

ashwater dental practice

1998-7 - 2003-9 · 5 yrs 3 mos

Worked on reception looking after diary bookings and administration for the office, also sat chairside with the dentist on duty.

customer service assistant

halifax

1995-1 - 1998-1 · 3 yrs 1 mo

* Provided cashier service to members of the public. * Advising customers and opening of new accounts. * General office administration.

fire control operator

oxfordshire fire service

1994-1 - 1995-1 · 1 yr 1 mo

* Worked in a busy control room answering 999 calls from members of the public. * Determining priority of call and dealing with accordingly. * Knowledge of local area and local landmarks. * General office administration

telephonist

wraf hm forces

1983-10 - 1988-2 · 4 yrs 5 mos

Manned the busy switchboard on a rota system taking calls from the public and armed forces personel. dealt with day to day office administration.

receptionist and facilities co-ordinator

scc

2012-4 - Present · 14 yrs 6 mos

* Responsible for the front of house reception area. * Liaise with staff and externals for all room booking requests. * Qualified in H&S, First Aid, Fire Warden and Security. * Liaise with contractors and deal with all facilities issues as they arise. * Qualified DSE assessor, Staff inductions. * Ensure that all stationary requirements are met, including minor issues with printing. * Updating and collating of staff directory and car parking. * Arranging business lunches within the meeting rooms, for both internal and external.