Alison Barrett

• Lead the Scaled and Digital Customer Success team at Airtable that drives adoption and value through scalable engagement programs and touch points: Scaled CSM, Customer Education, Community, Digital Journeys, and AI Programs. We are paving the way for use of Airtable AI across our CS processes & programs in order to achieve our goals at scale, while guiding our customers to achieve theirs.

I lead the Airtable Scaled Success department where our mission is to help Enterprise customers onboard, adopt, and realize value of their investment in Airtable via Scaled methods. We do this through 5 specific pillars that together help drive customer success and positive renewal outcomes: - Onboarding CSMs: This team guides customers through their onboarding period and ensures they realize value of the tool during their engagement - Customer Education (Academy.Airtable.com): This team develops all product education curriculum and certification opportunities where customers can develop their skills to become an Airtable expert - Airtable Community (Community.Airtable.com): This team creates a vibrant customer Community with user groups and events where our customers & Champions can learn and engage with Airtable and one another - Digital Success: This team develops and delivers onboarding and engagement journeys via automated triggers like product actions - AI Programs: This team helps customers adopt Airtable AI to further advance their use case and ROI of the tool through our advanced AI features

My team of strategic program managers drives global customer success programs to execute the vision and strategy for our team and customers; collaborating with our cross-functional partners, leaders, and Salesforce colleagues along the way.

I lead the CS Strategic Program Management team who support our global Customer Success team members and leaders. We build and manage programs that improve the scale, consistency, and productivity across our customer-facing team members in order to drive customer retention. My team manages programs such as customer health strategies and reporting, customer champion community, customer content development, voice of customer feedback programs, CS tool strategy and implementation, as well as our quarterly strategic goal setting, tracking, and communication for the CS Org.

I lead a team of Customer Success Program Managers at Slack where we build, manage, and roll out best-in-class programs that help amplify the efforts of our Customer Success team and maximize customer value. Using customer-facing and CS expertise, we help ensure the CS team and our customers are successful through scalable programs and winning strategies. I built and manage our Enterprise Customer Champion Program for our product experts and advocates to connect and learn from one-another and Slack. Learn more here! https://slackchampionrecruitment.splashthat.com/

I manage a global team of Senior Customer Success Managers (SF, NYC, London) to support and grow our network of strategic customers and advocates. My team partners with our Enterprise customers to help them achieve the highest value from our product as possible while providing a world-class end to end experience. We guide our customers to create an effective data strategy that will support their growing business and product evolution through the use of the Mixpanel platform. When our partners are successful in achieving their goals, so are we.

I am focused on the quality delivery of Customer Success programs and assisting CSMs in their roles to ensure the highest level of service for our Enterprise accounts and strategic partners.

As a Customer Success Manager at Mixpanel, I work with our strategic accounts from onboarding, implementation, and end-user training to enable them to make data-driven business decisions. I help clients identify what to track, which KPIs are actionable, and how to effectively measure results.

As a CSM I am dedicated to the success of our high-profile clients in the mobile space. Through strategic planning, competitive analysis and ongoing mobile consulting, I work to ensure our clients see a high ROI on their mobile/tablet investment. Reporting to the CFO, I am responsible for customer retention, identifying upsell opportunities, and making sure our customers remain a strong advocate for Moovweb. I work directly with our Product, Marketing, Sales, and Services teams to translate how our latest platform features can be best utilized for our current and prospective customer list.

• I am certified in SAP Order Fulfillment and CRM and worked on two large-scale SAP ERP transformation projects as a Project Manager. • As a Project Manager, I provided insight and analysis into the overall deployment strategy, resourcing and budgeting decisions for my clients. • I worked with the Deloitte leadership teams to actively manage issues and risks and to drive key decisions of the implementation project. • I built and delivered presentations to the executive boards in order to communicate project health and maintain strong business relationships. • Due to our teams’ successful project management results, I provided training and materials to be reused on new Deloitte accounts, improving the framework behind the SAP delivery method.

• Used critical thinking and financial analysis to evaluate potential venture capital investments in greentech, clean energy, consumer internet, and web-based service start-ups. • Conducted meetings to consult clients on marketing, growth, and capital search strategies. • Scheduled, participated in, and briefed conferences with consulting and VC clients.