alisha reed

* Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts or to obtain details of complaints. * Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. * Check to ensure that appropriate changes were made to resolve customers' problems. * Determine charges for services requested, collect deposits or payments or arrange for billing. * Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills.

* Oversee activities directly related to making products or providing services. * Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales or distribution of products. * Review financial statements, sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. * Manage staff, preparing work schedules and assigning specific duties. * Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. * Determine goods and services to be sold based on forecasts of customer demand. * Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory. * Plan store layouts, and design displays.