Aliona Savenko

• Controlling all brand related issues – from strategy and promotions to site availability, conversion rates and financials; • Coordinating multiple tasks with team leaders, including Development, Studio, CRM and 3rd party suppliers; • Analyzing activities and recommending appropriate actions accordingly; • Dealing with product UI / UX, user flows, event triggers; • Presenting brand KPIs and updating management reports.

• Identifying and closing new profitable partnerships; • Conducting negotiations with existing partners; • Managing ad effectiveness and optimizing if needed; • Setting up goals for advertising department and managing their achievement

• Supervising the team of Account Managers, VIP Hosts, and content writers; • Creating training programs; • Conducting one-on-one tutoring improving their quality of performance; • Assisting Account Managers and VIP Hosts with problematic cases with players; • Developing tests and quizzes to assess performance ability of Account Managers and VIP Hosts; • Evaluating the quality of their performance monthly and applying appropriate bonuses; • Driving and executing online marketing strategies and tactical activities for the brand to meet business targets and objectives; • Leading the development, planning and execution of conversion, retention and promotional activities for the customers.

• Conducting sales by phone and chat up-selling add-on offers to VIP customers; • Managing accounts of VIP customers to increase their engagement and revenue; • Retaining VIP customers and increasing their revenue by means of personal plans in accordance with their depositing behavior; • Resolving VIP customers' complaints and issues; • Working on risk management activities to identify and prevent fraudulent cases.

- Managed communication, customer support and product representation (academic writing) for clients (through Live Chat, e-mail and phone); - Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service; - Successfully interacted with customers and writers to make sure the paper is delivered and revised in time; - Interacted with customers and writers to follow-up on the statuses of orders; - Guaranteed positive customer experiences and resolved all customer complaints; - Cross-trained and provided back-up for other customer service representatives when needed;