Alina Mucha

Managing, leading and developing a team of Operational Buyers (14 person) Ensuring customer service results meet or exceed category targets Formulating strategic and operational objectives, performing quality controls and monitoring team KPIs Setting up strategies for ordering raw materials, materials and services, developing inventory reduction strategies to drive cash improvement Cooperation with suppliers in the scope of control of agreed terms of cooperation, delivery notification, enforcement of timeliness and quality of deliveries and complaints Driving operational excellence within the standard work processes

Defining projects: scoping, objectives, metrics, team, approach, review structure Leading Teams: training and coaching team members; involving people responsible for the daily operations and making them owners of the improvements; using the right tools (Lean/Six-Sigma tools) to analyse, generate solutions, select the best alternative and prove improvement; seeing through on full implementation of the designed solutions Standardizing the improved processes to enable smooth roll-out to other parts of the organization Green Belt Ketrzyn Program Leader Certified Lean trainer: leading Lean trainings within factory (basics, advanced trainings) Kaizen Events facilitator

Managing Customer Service Desk Department (management of 14 employees) Supervising order fulfilment processes cross channel (consumer, professional & OEM channel.) Standardization of processes within order fulfilment in accordance to standards of BU Lamps & Luminaries, BU Lighting Electronics and BU Special Lighting. Active cooperation with Commercial Organization & with other departments supporting sales (warehouse, planners, marketing, IT). Identification of problems & improvement of Supply Chain processes in accordance to business requirements. Monitoring & reporting the level of execution of Supply Chain Balance Score Card KPIs (DRM, TWP, touch less ratio). Coordination of Supply Chain processes (scarcity management, open orders monitoring, speeding up deliveries, coordination of customers’ returns, defining improvement actions). Participation in creation and updating ISO system in the area of Supply Chain processes. Key User function (SAP, HELIOS) Participation & leading improvement projects (ex. Lean Order Management project) Eco Control Officer

Supporting the local account manager in acquisition phase with all necessary input with respect to supply chain in order to win the business and to link the customer to Philips on top of price and product. Representing Philips Supply Chain in regular end-user / customer meetings Responsible for the stock level hold for end-users /customers Supply Chain Coordination for Order Types, support to deliver projects on time in full, including TP&S in cooperation with Country Customer Service Team Checking validity of clients return orders as well as cancelled orders

Formal team leader position strongly connected with tasks and goals assignment, New employees training, Verifying employees progress, motivating and rewarding co-workers Outdoor and Indoor stock projects planning for Poland and Baltics Discussing plans on monthly factory meetings Project orders and deliveries coordination Third parties orders coordination Cooperation with factories in Poland and abroad in terms of planning and deliveries

Sales planning process coordinator - based on historical analysis and consultations carried out with sales departments of various markets (Russia, Ukraine, Belarus and Central Asia) Reporting and make required analysis of logistics and sales indicators, checking and explaining root causes Close contact with RDC to exceptionally reprioritize reception of stock coming in from the factory to ensure timely supply to customers Monitor campaigns and sales plan consumption Managing and solving on-going problems in the use of SAP CRM (sales on-line) Carrying out testing of new SAP Business Warehouse and SAP CRM solutions as a key member (in order to eliminate application errors)

Order handling for Central - Eastern Europe region (Bulgaria, Croatia, Bosnia and Herzegovina, Macedonia, Slovenia, Serbia), responsible for 20 customers Documents preparation (invoices, WZ, CMR, TIR) Complaints registration, checking and monitoring time of their examination by warehouse Close co-operation with MRP controllers (shortening delivery time of products, obtaining inf. product) Reporting and monitoring payment balance status Shipments planning, raising transportation call-off in collaboration with forwarding department.