Alina li

As a foreign trade salesman, participating in foreign exhibitions, responsible for assisting in pre-preparation work, reception of foreign customers in the middle, and summarizing information and development in the late stage. Communicate with customers on platforms such as Global Sources to develop customers. Follow up the existing orders and logistics, responsible for communicating with customers, to ensure that the order goods to the customer warehouse.

Provided pre-sales and after-sales support for the European (DACH) market via email, chat, and phone in German and English. Managed order processing, returns, and exchanges using DHL and other logistics platforms. Proactively contacted high-value customers via phone to offer personalized support and promote new products. Conducted weekly inventory audits using Kingdee Cloud and FBA, ensuring accurate stock updates on the independent e-commerce platform. Maintained and optimized the company website, including content updates (QA section) and performance improvements via Shopify. Monitored and managed customer reviews on the official website and Amazon, resolving negative feedback and encouraging satisfied customers to leave positive ratings.