alicja szalska

Managing a team of Education Specialists: tasks allocation and coordination, support and consulting role. Education projects coordination: - International Business Awards winner (www.StevieAwards.com/IBA), educational platform for business partners https://vemma.education; - knowledge base – internal for employees - knowledge base – external for customers and partners http://support.vemma.eu. Diagnosing training needs, designing, conducting and evaluating trainings for employees and for business partners; in cooperation with various departments (marketing, logistics, customer service, legal, software developers). Implementing development programs for employees. Ensuring an appropriate knowledge level of employees and company partners. Participating in software improvement processes; seeking solutions, giving ideas. Creating and introducing recruitment processes related to Education Team.

Creating and coordinating various learning materials and presentations for employees. Creating and coordinating various learning materials and a knowledge base for customers and partners. Recognizing training needs; designing, conducting and evaluating software, product and soft skills trainings. Monitoring quality, recognizing employees’ needs and helping them resolve ongoing problems by organizing individual or group meeting sessions. Ensure appropriate level of employees’ knowledge and skills. Participating in job interviews and assessment centers; creating tasks for candidates. Designing and implementing rules for customers’ data protection; ensuring that employees follow the rules. Creating employee competence model and knowledge range required, according to experience.

* Responsibilities: * current control of telephone traffic and email correspondence in multilingual Contact Centre * decision-making to allow the achievement of results required by the business customer (SLA, KPI’s) * real time management of consultants duties * creating reports, analyzing results and risks * further delegation of tasks assigned by the business customer * ad hoc technical and IT support * direct cooperation with the IT department; direct cooperation with HR and Quality Team * employees schedule planning and preparation * providing the tools necessary for operation of the various departments * cooperation with foreign project’s branches * contribution in processes transition, creation and development (analyzing the human resources demand; providing necessary tools; organizing work and cooperation of individuals involved in the process) * additional responsibility: project’s loyalty program co-ordination

* Responsibilities: * complex support for easyJet airline reservations in multilingual call center * e-mail and mail correspondence support, dealing with complaints and supporting customers in difficult situations * sale of airline tickets and additional services

* Responsibilities: * onboard safety * passengers boarding and disembarking * Customer Service * first Aid * onboard sales

For more than 80 years, Jeppesen has made it possible for pilots and their passengers to safely and efficiently reach their destinations. Today, this pioneering spirit continues as Jeppesen delivers transformative information and optimization solutions to improve the efficiency of air and sea operations around the globe. Jeppesen is a Boeing subsidiary and part of the Digital Aviation business unit within Boeing Commercial Aviation Services. Boeing offers the industry's largest portfolio of services, support and solutions, collectively known as the Boeing Edge, providing customers a competitive advantage by solving real operational problems, enabling better decisions, maximizing efficiency and improving environmental performance – intelligent information solutions across the entire aviation ecosystem.