Alicja Smuga

Lead strategic procurement across Air Freight and Ocean Freight, managing a high-value global logistics portfolio. Own supplier governance, commercial performance, and category execution with a strong focus on cost, service, capacity, resilience, sustainability, and contractual value delivery in support of the company’s premium growth agenda. Drive sourcing strategies, lead tenders and negotiations, and steer logistics providers through KPI-based performance management and continuous improvement. Collaborate closely with Supply Chain, Logistics, Finance, and senior business stakeholders to translate freight market dynamics into procurement decisions, mitigate risk, and strengthen business continuity. Leverage market intelligence and supplier insight to optimize allocation, improve network agility, and enhance end-to-end transport performance across global logistics flows.

Owned commercial and operational responsibility for Ocean and Air Freight across assigned markets, with accountability for service, cost, sustainability, and invoicing performance. Led freight allocation planning and execution for the USA, Canada, and Brazil, ensuring OTIF delivery, with the USA representing 53% of global market volume. Delivered a 10% reduction in transport costs through spend monitoring and optimization. Managed 4PL partner performance across 3+ logistics providers, including business reviews, KPI tracking, allocation, and relationship management. Acted as the key point of contact for market intelligence and as the central interface between Warehouse, Key Accounts, Logistics teams, and external partners to drive aligned, efficient execution.

Built strong expertise in the air freight industry by working at the heart of air cargo operations, directly for the airline and in close coordination with airlines, ground handlers, cargo terminals, and logistics partners. Managed purchase order deliveries in line with requested dates and customer requirements, ensuring reliable execution and proactive issue resolution across global air freight operations. Planned and oversaw third-party air freight shipments valued at up to EUR 4M, while managing external stakeholder relationships and service performance. Coordinated worldwide time-critical air cargo transports, including transport management, shipment monitoring, corrective and preventive actions, and claims handling. Built complex end-to-end air freight solutions to secure on-time deliveries and support customer inventory demand, including white glove deliveries, GDP-regulated cargo, temperature-controlled shipments, and semiconductor cargo with exceptionally strict shipping, handling, and compliance requirements. As a member of the Claims Team, handled complex and high-value claim cases, leading cross-functional investigations to identify root causes and implement corrective actions.

Led supply chain optimization initiatives for clients, delivering an average 15% efficiency improvement and 25–30% operational cost reduction. Developed and orchestrated complex end-to-end solution designs based on customer supply chain challenges, translating business needs into scalable operational improvements. Partnered closely with senior leadership on pan-European strategic projects, helping address complex business issues and drive transformation across multiple markets.

Served as Project Owner for the tender and implementation of both the E-learning Platform and the Risk Management Platform at time:matters Netherlands, delivering both projects on time and in line with business requirements. Prepared detailed Quality Business Reports for Global Accounts with a portfolio value of EUR 4M. Contributed to continuous improvement projects and supported the Sales, Quality, and Operations teams through structured problem-solving and operational analysis. Acted as an active member of cross-functional teams to assess the enterprise-wide impact of technology changes and identify improvement opportunities, including the transition from an Excel-based risk log to a dedicated Risk Management Platform.

2 PROJECTS: 1) Audit of suppliers and subcontractors accordingly to SLA, 2) Implementation of LMS (Learning Management System) to company Daily responsibilities: Follow up of running shipments; Pro-actively monitoring of running shipments; Irreg management in case of service disruptions; Find and book alternative routings if required; Claims management according to Quality Standards; Reporting and invoice preparation Attending (customer) meetings Support on sales and marketing department and own project responsibility: Support on in-and external marketing campaigns as well as the development of new concepts; Support in creating and sending of mailings and promotional material; Organization, preparation, leading and steering of sales meetings; Prepare proposals for our customers in various languages; Support of the sales team in preparing reports and visits; Analysis of customer data; Possibility of joint customer visits; Preparation of the weekly and monthly financial reports; Support on strategic networking and partner management; Support on customer projects and presentation of your findings and solutions to the management; Support of the operations manager on audits

* implementation of audit recommendations, * customer relations, * tender documents preparation

-initiation and processing of the ERASMUS + agreement between Warsaw University of Life Sciences and Chaute Ecole de Charlemagne in Liege. - scholarship for the best students -3. individual place in Mazovian Province Championship and 2.team place in Mazovian Province Championship (MTB)