Alicja Kujawska

Strategic International Service Manager @ Amica Group

About

Customer oriented Strategic Service Manager responsible for Western Europe markets, cooperating with international service providers and maintaining long term relationship. Experienced in multiscope development projects within the company: Project leader of Aftercare Departmen&Call Center foundation on German Market- 25 persons Team with full range of solutions (Team Management), participation in SAP implementation within responsibilities on foreign markets. Goal-focused, dynamic person with distinct business skills. Intercultural driven manager who creates the most efficient conditions for targets’ achievement. Main proven goals: costs’ reduction, processes optimization, high performance of service providers, high level of end users’ satisfaction.

Country

Poland

City

Wronki

Industry

Consumer Goods

Skill

Języki obce, Zarządzanie, Analiza biznesowa, Umiejętności analityczne, Wsparcie techniczne, Negocjowanie kontraktów, Wdrożenie SAP, SAP

Experience

Strategic International Service Manager

Amica Group

2021-8 - Present · 5 yrs 2 mos

- monitoring and reporting of service expenses on foreign markets, within given target, - optimization of the processes and costs in after sales service part, - creation of long term strategy for service network on sellected foreign markets, - preparation and negotiation of service agreements with clients and service partners, - negotiations of contracts both with customers and suppliers, - constant cooperation with service partners and providers, - technical support for customers and subcontractors (training management), - analysing of service data concerning products’ quality and costs, - team leading, - projects evaluation- feasibilty studies,