Alicia Stanek

Manage incoming clientele looking for mental health assistance as well as referrals. Working with clients in checking insurance benefits and figuring out financials. Assisting clients who do not have insurance with a copay based on their income that is affordable. Assisting clients in signing documentation. Maintain closed records and preparing records request. • Answering incoming inquiries regarding services available by agency and answering questions of incoming clients. • Maintain waiting list to ensure clients are being handled in a timely manner. • Checking clientele insurance and ensuring correct benefits for service. • Informing clientele of benefits, copays and fees if based on income. • Scheduling clients for initial intake appointments, completing documentation and scheduling initial appointment with therapist. • Reviewing files to ensure they are complying. • Back-up for the receptionist area, • Organizing audit of files and review.

(Started out as Certified Financial Analyst then promoted to Director) Managed Fort Wayne Campus Financial Aid office and teams with an average population of 300 students. Assist with the development of advisors while monitoring daily activities to ensure superior customer service. Developed new processes and created documents with the evolvement and change accordance to the laws to maintain a compliant office. Conducted and ensured achievement goals with packaging, awarding students on Title IV eligibility and internal scholarships/grants. Packaging rate of 95% by each start. Work closely with Admissions, Student Services and Academics to ensure success of retention. Reduced A/R balances by 70% within a six-month period. Prepare weekly reports and review account balances to rectify ledger accounts. Provide workshops to educate students and increase campus retention. Conducted graduation/exit seminars to reduce campus default rate. Worked closely with Admissions/Academics to meet deadlines and goals for the departments. Batched all Title IV funds for Fort Wayne Campus. Provided weekly and monthly cash collection projections to management. • Responsible for the Campus Annual Report that is required by accreditation. • Member of the Campus Leadership Team • Manage Financial Aid Department at the local campus • Manage Financial Aid Analyst at other campuses as they assisted with packaging students at Fort Wayne campus • Maintained consistently clean files through quarterly compliance reviews • Built great repertoire with students transitioning from Medtech to Harrison College for teach out.

Worked at the local office level. Met with clients in the beginning stages of their application. Helped them through the process regarding their personal eligibility and what documentation that was needed to approve benefits. Processed received documentation. Reviewed applicants file to ensure information was entered correctly and determined eligibility for that client. • Follows directives given by the State Eligibility Manager/Local Office Manager • Reviews and approves/reject eligibility • Examines Data Matches • Conducts full eligibility interviews for SNAP, TANF and Medicaid applicants • Ensures that all clients are treated in a courteous, professional, and empathetic manner • Keeps current on all rules, regulations, and guidelines

- Prepared court documents that were needed to for the attorney for court. - Organized cases to make sure that the paperwork that was received was placed into the right area in which it was supposed to be in - Processed court returns ensuring the case were updated efficiently and correctly. - When court documents came back from court would place them back in their appropriate place.