alicia fortein

fund secretariat

About

I believe that a person should view their job as owning your own business. You will do your best to make a success of your business so you must do in your job as well. I am an assertive, self-motivated person who performs well, both as an individual and as a team player. I am innovative, and strive determinedly for success. I’m results driven, and is well presented. I can work well under pressure are deadline driven and is very eager to learn any process or skill. I’m a quick learner and adapt well to change. I consist of Well-developed communication, planning and organizing skills and pays great attention to detail.

Country

south africa

City

cape town

Industry

financial services

Skill

Experience

bank clerk

first national bank

1997-2 - 2002-2 · 5 yrs 1 mo

* Balancing of different suspense accounts on a daily basis * Reconciliation of unbalanced items (deposits, electronic transfers etc.) * Unpaid Items * Relieving Team leader in balancing department. * Investment Clerk. * Renewal of investments * Dealing and solving of customer queries

fund secretariat: team leader

sanlam

2015-7 - Present · 11 yrs 3 mos

* Managing of the Section 37C Death claims team * Managing of the Section 14 transfer team * Day to day governance and compliance of the Retirement Fund * Liaise with the relevant departments to ensure first class administration service is provided to our clients * Attending weekly fund governance meetings with the Principal Officer * Preparation of monthly and quarterly reports * Performance and Development Reviews of team members

retirement fund administrator

metropolitan

2009-5 - 2010-8 · 1 yr 4 mos

* Process all required journals; premium allocations; admin and cost fees. Ensure that the correct accounting entries are posted to the Ledger * Allocate the expenses – Investment Fees, Management Fees; Performance Fees * Ensure that all investment and disinvestments as required are done * Bank statement allocations * Do Switches on instruction within Service Level Agreement turnaround times * Compile stats for Trustee reports: fund credits, claims, premium and costs. * Quarterly and annual Accrual reporting * Dealing and solving of customer queries * Correspondence, written and telephonic * Attend meetings with major clients to ensure service level agreements are met.

team leader

sanlam

2002-4 - 2008-8 · 6 yrs 5 mos

* Timeous and accurate, admin and management reports. * Reconciliation of suspense accounts * Reconciliation of monthly data * Premium reconciliation * Assist with external and internal audit reports. * Payment of expenses for clients * Manage team’s service to client * Calculation and processing of death-, retirement - and withdrawal claims and the balancing of the ledger accounts. * Checking of team members withdrawals-, death and retirement claims * Delegating of tasks to team members * Assist team members with problem-solving * Maintain effectiveness despite diverse task and responsibilities * Dealing and solving of customer queries