alicia chaplin

licensed realtor

About

Real Estate professional skilled in service-based positions requiring an emphasis on customer/client satisfaction in a fast-paced environment. Strong interpersonal skills; effective collaborator with management, vendors, coworkers and clients to build positive and cohesive business relationships.I am an organized multi-tasker who is able to effectively prioritize on a daily basis. A critical thinker and respected liaison for client escalation issues; adept at providing creative solutions to client problems. Effective mediator, ready to embrace new challenges and contribute to each transaction's overall success.

Country

united states

City

washington

Industry

real estate

Skill

real estate, customer service, real estate transactions, listings, contract negotiation, first time home buyers, property, microsoft office, public speaking, negotiation, research, residential homes, strategic planning, single family homes, condos, leases, analytical skills, customer retention, mortgage lending, fha financing, investors, investment properties, va loans, social media, sales

Experience

assistant property manager

camden property trust

2011-8 - 2013-5 · 1 yr 10 mos

licensed realtor

pearson smith realty

2017-1 - Present · 9 yrs 9 mos

real estate agent

redfin

2013-6 - Present · 13 yrs 4 mos

Our mission is to redefine real estate in the customer's favor.Redfin got its start inventing map-based search. Everyone told us the easy money was in running ads for traditional brokers, but we couldn't stop thinking about how different real estate would be if it were designed from the ground up, using technology and totally different values, to put customers first. So we joined forces with agents who wanted to be customer advocates, not salesmen. Since these were our own agents, we could survey each customer on our service and pay a bonus based on the review. We deepened our technology beyond the initial search to make the home tour, the listing debut, the escrow process, the whole process, faster, easier and worry-free. And we gave customers more value, not just by saving each thousands in fees, but by investing in every home we sell, by measuring our performance and improving constantly. This is how real estate would be if it were designed just for consumers, because, well, it was.