Ali Çetin, CISA®

Responsibilities include; the design, implementation, and governance of end-to-end Supply-Supplier Management processes. -To ensure the execution of information technology procurements (including hardware, software, licensing, cloud, and digital services) as well as non-IT procurement activities across the organization. -To plan and manage end-to-end procurement processes for both IT and non-IT categories, ensuring budget compliance, cost optimization, and the execution of technical and financial feasibility studies. -To lead cross-functional procurement and sourcing teams established for technology-driven and corporate procurement initiatives. -To develop, maintain, and execute annual procurement plans covering IT, operational, and strategic sourcing categories in alignment with corporate objectives. -To evaluate strategic sourcing and procurement decisions in coordination with IT, finance, legal, cybersecurity, and other business units. -To manage the full contract lifecycle for procured products and services, including IT solutions, professional services, and operational supplies. -To coordinate contract drafting, negotiation, execution, renewal, and communication processes between internal stakeholders and external vendors and suppliers. -To perform and report supplier performance, risk, compliance, and sustainability assessments for both IT and non-IT vendors. Managing Employee : 20-25 People

Responsibilities include; understanding needs, business objectives by leading/coaching a team of business architects; ensuring architectural alignment with business strategy, operating model and digital / agile strategy. - Creating of a vision and enterprise architecture framework at company level - Defining and writing principles, policies, standards for company - Assessing business capability according to corporate strategy - Leading to creating target architecture according to local and global business strategy - Defining of principles, templates and patterns of functional and business architecture - Analyzing industry trends to ensure continuous improvement and alignment - Performing gap analysis by evaluating current business architecture - Acting as an internal management consultant and digital business development expert - Governing discussions with business architects/technical teams and maintain enterprise architecture acting as design authority - Participating and managing company’s special work groups - Being a member of personal data protection committee working on compliance - Monitoring and external representation of the projects in company in the field of digital transformation - Serving professional advice on master plan projects, digital transformation projects, and modernization projects - Leading and monitoring application portfolio management and optimization - Working closely with IT groups for supporting and managing Information Security and Robotic Process Automation - Assessing and rewieving projects - Managing company’s business continuity plans - Managing and preparing the company's crisis plans - In line with the agile management strategy, conducting analysis, evaluation and supervision activities for the Company's agile teams Managing Employee : 7-8 People

Responsibilities include; leading Quality Management Team and managing the assurance duties and also working closely with all the divisions of the Department. -Managing Quality Assurance Team -Managing alternative channel operations (Chatbot and live chat) -Managing the relationship between Company and outsource companies -Implementing speech analytics tools (Verint) in Quality Assurance duties -Setting different KPI’s to each division in Quality Assurance Team for higher customer experience -Optimizing the customer experiences and the analysis of the conversation scripts -Analyzing infrastructure, planning and budgeting -Revision of the quality evaluation form in order to increase customer satisfaction, -Planning trainings according the output of the quality measurement results -Raising awareness of customer satisfaction throughout the outsource companies and setting new service targets for high customer satisfaction, -Responsible for creating new innovative solutions for quality assurance -Responsible for monitoring call center performance and customers’ feedback -Following up the latest technologies, trends and benchmarks -Carrying out analyses and studying to achieve call center KPI’s -Providing continuous training and back up support to outsource companies -Implementing new processes for customer satisfaction and analyzing cost saving processes Managing Employee : 20-25 People

Responsibilities include; leading the execution of audits, summarizing results and drafting audit reports to Chief Audit Executive. -Leading the execution of audits, summarizing results and drafting audit reports to Chief Audit Executive -Evaluating the governance, risk management and internal control activities within defined global audit standards -Developing recommendations where gaps exist for management to further improve risk mitigation and control effectiveness -Preparing the audit scope, objectives, and work plans for assignments -Performing audit test procedures and directing audit staff in executing their assigned portion of the audit plan -Determining any additional testing requirements and summarizing findings based on the results of test procedures -Preparing and delivering full audit reports, performing monitoring and follow up activities -Identifying control weaknesses, recommending improvements, testing controls -Providing recommendations in order to add value and improving the company’s operations -Coaching the assistant inspectors to prepare them for the independent audit activities Managing Employee: 1-5 People

Responsibilities include; performing operational, process, fraud, compliance and ad-hoc audits as a team member. -Performing operational, process, fraud, compliance and ad-hoc audits -Evaluating control designs and determining if the controls are operating effectively -Providing evaluation and proposing solutions for internal control risks, gaps, and governance/compliance requirements -Identifying control deficiencies, weaknesses, duplications and making recommendations to design and/or remove controls -Contributing to the identification of new risks -Providing recommendations in order to add value and improving the company’s operations

Thesis topic: The relationship between interest rate, term structure and inflation in Turkish economy