Alice Stallard

Managed day-to-day retail operations, including staff supervision and customer engagement. Oversaw fulfillment of online orders and click & collect processes. Maintained accurate financial records and executed beginning & end-of-day reconciliations. Coordinated and executed full and partial stocktakes across multiple departments, ensuring minimal disruption to daily operations. Led a team of staff to accurately count and reconcile inventory, maintaining a high level of accuracy and accountability. Understanding and completion of stocktake using DART portal. Led store refurbishments and enforced safety procedures during transitions. Provided coaching and support to team members to meet performance and service standards. Understanding and use Anaplan for sales forcasting and planning. Held team members acountable thought timely disciplinary action when nessasary,while also reconising and rewarding high performance to foster a possitive, high-performing team culture. Resolved customer issues with a focus on satisfaction and retention.

Delivered friendly, knowledgeable service in various retail departments. Assisted with merchandising, stock replenishment, and inventory management. Supported daily operations during high-traffic periods and staff shortages. Mentored new employees on store systems and procedures. Promoted safe and efficient working conditions through cleanliness and adherence to safety standards.

Provided fast, efficient customer service in a busy food court environment. Maintained food safety and hygiene standards. Managed cash transactions and balanced registers. Worked collaboratively to ensure timely food preparation and order accuracy.

Year 11 completed.