Aliana Renee Tejada

Produced and managed live service events, ensuring smooth program flow and coordination among teams. Maintained professionalism, attention to detail, and efficiency in fast-paced, time-critical environments.

Lead and mentor youth on faith journey and in life, fostering teamwork, discipline, and positive engagement. Plan and facilitate weekly gatherings and activities, ensuring organized and meaningful sessions.

Assisted passengers during check-in, bag drop, boarding, and gate operations while coordinating with CSA, gate, and ramp teams to support safe and on-time departures. Selected as Intern Team Leader, overseeing task assignments, ensuring procedural compliance, and maintaining professional service in fast-paced airport environments.

I completed my internship at 1Aviation Groundhandling Services Corp. under Cebu Pacific, where I was exposed to real-world airline and ground handling operations. Worked closely with team members in a fast-paced airport setting, gaining hands-on experience in airline operations, safety awareness, and effective communication.

Managed multiple live chat interactions simultaneously, resolving customer inquiries through clear, professional communication while prioritizing tasks efficiently. Handled customer complaints appropriately, escalating complex issues when needed and participating in ongoing training to maintain product and process knowledge.

Deployed in the Security Department, assisting in documentation and reporting of airport security measures and compliance procedures.

Handled high-volume inbound calls (10+ per hour), efficiently resolving customer inquiries, reducing wait times, and maintaining service quality in queuing situation. Collaborated with cross-functional teams (10–15 members) and received positive feedback for effective service recovery with irate customers.

Developed foundational skills in hospitality operations, customer service, travel management, and tourism services.