Ali-Youn Gueye

Experienced in managing a 3-unit, 3-story apartment building, overseeing operations including tenant communications, property maintenance, and leasing. Handled advertising, organized showings, and ensured the building remained clean, functional, and fully occupied. Skilled in both administrative and hands-on aspects of property management.

As a Retail Associate for the souvenir shop, I provided exceptional customer service while supporting daily operations. My role involved managing inventory, interacting with a diverse customer base, and overcoming language barriers to facilitate a positive shopping experience. Key Achievements: • Assisted a wide range of customers, effectively overcoming language barriers to support inquiries and sales. • Managed inventory across multiple locations, tracking stock levels and restocking products as needed. • Communicated inventory needs to supervisors, contributing to efficient product availability. • Worked closely with coworkers to streamline operations and create a welcoming atmosphere for customers. • Organized displays to ensure they were visually appealing and well-stocked, enhancing the shopping experience in a fast-paced environment.

As a private tutor, I specialized in delivering personalized instruction across French, mathematics, and sciences, tailoring lessons to meet the unique needs of each student.My responsibilities included assessing individual learning styles, designing customized lesson plans, and facilitating a deeper understanding of complex concepts.I also supported students in preparing for exams and improving problem-solving skills to achieve their academic goals. Key Achievements: • Designed and delivered customized tutoring sessions across multiple subjects, including advanced mathematics, French language, and science, leading to noticeable improvements in students' academic performance. • Guided students through challenging but grade appropriate curricula and exam preparation, enhancing their academic confidence and understanding. • Provided structured learning support to academically struggling children through weekly sessions, improving literacy and numeracy skills and aiding in their academic turn around. • Received consistent positive feedback from parents and students for creating an engaging and supportive learning environment.

As a Box Office Assistant, I was responsible for managing ticket sales, service delivery as well as offering notable customer service to fans attending Ottawa Titans games.My role included processing transactions, addressing customer inquiries, issue resolution, and ensuring a seamless ticketing experience for all attendees. Key Achievements: • Achieved a ticket sales milestone of over $40,000, achieving a record as a ticket seller within the organization. • Exceeded sales targets through effective communication, personalized recommendations, and a customer-focused approach. • Recognized for high-quality service and professionalism, contributing to a positive and engaging fan experience. • Supported organizational revenue goals through customer support within ticketing operations and fostering customer loyalty.