Ali Musa

From: 12/2022 To Now, Job: Java-Developer/BMC-REMEDY Support Employer: ROGERS LOC: Toronto- Canada Work as a member of the RDOA-technical-Service to support Rogers Direct Order Automation (RDOA), which automates the entry of B2B sales orders coming from Discover's Rogers Direct platforms, which the Business Activations team would otherwise have to key in manually for various order-types.  Developed API to enable and enhance the Activation of Digital/eSIM and On-Demand/Seamless eSIM. Using JAVEE-EJB-JMS-WEBSERVICE-WEBLOGIC-OSB.  Resolved Issue, on BMC-REMEDY plugging-server, the issue is hanging the system and affect users works and to report their ticket on ETM application and interaction with other modules.  RDOA-Business Participating in the meetings focus on the workflow and B2B of the current business rules will be improved by taking part in meetings designed to customize and upgrade the Rogers Direct Sales system..  RDOA-JAVA-Dev-Tools Applicationdesignusing JAVA related-tools such as JAVEE-EJB-JMS-WEBSERVICE-WEBLOGIC-OSB and IDE such as ECLIPSE and JDEVELOPER for ADF and Business interfaces.  BMC-REMEDY Support: Working closely with ETM-team on any raised issue and resolved couple of problems related to plugging-services and ETM performance, using ARS8-ORACLE-LINUX-TOMCAT.

Work as a member of the technical-Service on Mobile Computing Expansion for Traffic Sign and Bridges Maintenance System (TSMS). Mobile Computing Expansion, to automate, integrate ( Java) current manual transportation asset inspection processes of road assets such as Traffic Signs, Minor Culverts, Retaining Walls, Attenuators with City's work order management systems to provide electronic service delivery, and GPS-access using ARCGIS API, and help improve productivity, efficiency and cost savings. • Currently working for City of Toronto: as a Corporate Application Technical Lead, and participating in a migration project team for City-legacy maintenance application to IBM-MAXIMO preventive/corrective maintenance application. I accomplish the following working knowledge:  MAXIMO-Business rules, processes and lifecycle workflow for Asset, Service request, Work-orders, Job-Plan, Inspections and GEO-Location GPS-Integration to ESRI and GOOGLE.  MAXIMO-Dev-Tools application design tools such as JAVA and Automation-Scripts.  MAXIM-Database Configuration Create, update Objects, attributes-columns, and refining.  MAXIMO-BIRT Query-based (QBR) and AD-HOC Report, and running a report, emailing, scheduling, exporting, and importing.  MAXIMO-BIRT Report design data sources, data-set, scripting-events, layout, formatting, grouping, sorting and importing/exporting. Where I have over 1-year experience in BIRT Open-source on ECLIPSE.  AGILE: Confluence-Space/pages, Dashboard, Templates, JIRA-EPICS, Issues, BUG, TASKS, and sprints.  Technology Used: LINUX/Windows, WEBSPHERE and ORACLE-19C  City Legacy-Maintenances Application as a Java-Integrator using JAVA-SPRING-Boot, Apache-Camel and Jersey to integrate for City preventive/corrective maintenance consist of Asset, Service request, Work-orders, Inspections and GEO-Location/navigation through GPS-Integration to ESRI with Authentication/authorization using Token and Certificate.

Participate in the meetings that study possible ways of migrating RHB-Apps to AZURE-Cloud, I propose different solution of Application migration first then using AZURE-ExpressRoute and VNET to connect the on-premises hosts and UNC controller to AZURE-cloud and apply to all their location, or creating a VM to test their investment. • Prepared study of step to step creation of Window VM server 2019 on AZURE • Participate in the Creation and deployment a Windows VM server 2019 on Azure. • Participate in the download and install of the RBH-application which worked efficiently on the VM without any changes • Prepared study that suggest common application platform to service all clients and I proposed a prototype WEB-App service & SQL-DB that will simulate how we can achieve this goal. • Technology Used: Windows, .NET C# Applications, MS-SQL, Access Controllers

Analysis, design, development, deployment and Published on MicroSoft-AZURE-cloud an application in C# ASP.NET application and mobile-compatible. The application Quran Search Engine by 49-language, Mystery of No-19 by Adnan, reciting by Al-Sudais, Interpretation by Sahrawi, IBN-Kathier, Al-Saadi, Tabary and Blessing on Prophit Mohammed by Hiatum Al-Dukhain. Depth present/search of the holy Quran and calculation of numerical values for the Arabic alphabets of Quran's verses, using 19-digit method., to extract the hidden meanings of Quran's verses, proposed to be used by Islamic educational institutions. • Participate in Analyzed, Design and I Developed and published WB on Microsoft-AZURE-Cloud a -Based application in C# ASP.NET and XAMARIN-Android mobile-app. • Ability to troubleshooting, configuring and managed the my-AZURE resources on Microsoft-AZURE-Cloud using Portal, Azure-CLI and ARM, using AZURE DevOps CI/CD, Pipeline, GIT and FTP to updated and deployed changes. • AZURE-DevOPS CI/CD Pipeline weekly: Using AZURE-DevOps with GIT repository, I was able to design a pipeline that enable me to publish, build and release on automatic and continuous basis the changes to C#/.NET Apps (http://elrazi.azurewebsites.net/) , weekly every Saturday 12:01 AM EST. For a quick update I sometimes used FileZilla- FTP. • AZURE-Functions/HTTP Trigger: Using AZURE-Functions application, to listen to the access our web-site and to estimate how many and whom logged to our web-apps (http://elrazi.azurewebsites.net/).

• BMC-REMEDY Participate in the Analysis, design and I developed, and deployment in QA/Production and support, for ROGERS Enterprise Ticketing Management (ETM). The ETM help resolving ROGERS customer issues the ETM developed in BMC-ARS 8.1, LINUX, ORACLE and uses web-services/DSO interfaces with CRM, and Network-REMEDY. • Participate in the Analysis, design and I developed, and deployment of SLA that define the level of service expected by ROGERS from AMDOCS, laying out the metrics by which that service is measured, and the remedies or penalties. Using BMC-REMEDY workflow-objects to measure the goals of a Service-Level-Agreement (SLA) between Rogers and AMDOCS, and to manage the calculation of ticket time-spent in Queue, Hold/Dispute enhanced with clock-timer stop/start as well as manage SLA breaches expiration notification mechanism, Taking into consideration all sophisticated services target, measurement, goals and business rules. • AGILE JIRA-SCRUM & Waterfall: Participate in the Analysis, design and I developed, and deployment of SLA module AMDOCS-ROGERS under the delivery of enterprise Agile-SCRUM user-stories philosophy. Interfaced with Business intelligence (BI) that generate tabulated and graphical reports.

From: 7/2018 To 9/2018, Job: BMC-REMEDY Dev/ Technical Support, Employer: TELUS, Location: Toronto-Canada • Remotely working in a contract job with TELUS Canada as a BMC-REMEDY technical support, by participating in the upgrade to BMC-REMEDY 9.1 SP4 for ARS, Mid-Tier, ITSM, MY-IT, Smart-IT, Smart-Reporting, SRD, SLM, DWP, DWP-Catalog, MONGO-DB REST_API/Node, and CMDB, AI, RSSO. • Participated in upgrading of the platform components to ARS 9.1.04 with zero-downtime and D2P • Technology Used: Windows, Oracle 11g, BMC-Tools, APACHE-TOMCAT WEB-Server, JAVA, SOAP Web-service, REST-APi-NODEJS

• Technically leading BMC-REMEDY Installation, Upgrading to 9.1.04, zero-downtime and Hot-fixes D2P, Configuration for "Networking Trouble Ticketing System" application used by Saudi-Telecom country-wide (24/7). Using BMC-REMEDY ITSM 7-9 able to Development, deployment changes on a sophisticated architecture encompassed with load-balancers, web-servers, AR-Systems installed in SUN-Solaris-10 Platforms, ORACLE 10g/11R2 RAC, ASM, and SAN and has interfaces using web-service with NETCOOL, CISCO-CIC, Billing System and CRM and users-credentials through Active -Directory and using Window, MS-SQL as dev-server. • BMC Remedy ITSM Suite: In depth experience with the Analysis, design, development and customization of the ITSM Modules BMC Remedy Service Desk application (Incident / Problem / Knowledge Management) and Change Management application to suite TELECOM/Business rules (i.e. ITIL/ETOM). • Installation and configuration of BMC Remedy ARS, ITSM Suite, Control-M: In depth experience with installation, configuration of interfaces and presentation for customers to start-up. For Control-M we have to prepare communication between all resources including EM-Server, Server, agents and gateways. • BMC-REMEDY developer: In depth knowledge and hands on experience in using the Developer studio up to ARS-9, of the latest techniques of best-practice and customization, as well as the ability to create different kinds of forms regular, join, vendor or display only forms, permissions per user, group or roles, creating control panels navigation and application-list, creating active-link and all the events (i.e. mouse hover), menus, filters and all the events, escalation, active-link-guide and filter-guide, explore tables and workflow related to tables, web-services