Ali Hamodi

A distinguished professional in network engineering and technical project management, boasting over 19 years of experience, including more than 5 years in technical leadership and NetOps management. Exhibit profound expertise in network operations, customer support, and service assurance, with a pronounced emphasis on quality and performance optimization in 24/7 environments. Have extensive technical acumen encompasses diagnosing network issues, managing incidents, and restoring services, with hands-on experience in network infrastructure, protocols, and troubleshooting. Leadership and management skills are evident in the ability to direct teams, train, coach, assess performance, and ensure compliance with company and regulatory policies. In the realm of network monitoring and maintenance, I adept at overseeing network performance, conducting routine maintenance, and optimizing operations through the use of alarm and KPI monitoring tools. My technical proficiency spans multiple network platforms, including Cisco Meraki, Aruba Wireless Networks, Cisco IOS, and various monitoring and ticketing systems such as Service Now, SalesForce, AOTS/Unified Desktop and Remedy. My capabilities in project and process management are demonstrated by adeptness at managing service levels, coordinating multiple activities in fast-paced environments, and driving continuous improvement initiatives. My collaborates effectively with cross-functional teams, vendors, business partners, and customers to ensure service quality and satisfaction. In my recent roles, overseeing quality reporting, and process improvements for enterprise Wi-Fi services, supporting major clients such as Hilton and Disney. My educational background includes a bachelor's degree in electrical and electronic telecommunications engineering, PMN, Cisco Meraki Network Operator certification, and training in project management and GSM.

• Led the support initiatives for cloud/core and LAN/WAN networks, delivering robust solutions for enterprise customers. • Directed the implementation and configuration of SD-WAN, wireless LAN controllers, and access points, ensuring high-performance connectivity and security. • Provided technical leadership and mentorship, supporting field technicians and junior staff in advanced troubleshooting and network best practices. • Championed cross-functional escalations and collaboration with Tier3-product support, engineering, installation, and vendor teams for network upgrades and special projects. • Developed and maintained technical documentation, process guides, and training materials for new NOC technicians.

• Led the support initiatives for cloud/core and LAN/WAN networks, delivering robust solutions for enterprise customers. • Directed the implementation and configuration of SD-WAN, wireless LAN controllers, and access points, ensuring high-performance connectivity and security. • Provided technical leadership and mentorship, supporting field technicians and junior staff in advanced troubleshooting and network best practices. • Championed cross-functional escalations and collaboration with Tier3-product support, engineering, installation, and vendor teams for network upgrades and special projects. • Developed and maintained technical documentation, process guides, and training materials for new NOC technicians.

• Maintained secure network solutions for U.S. DoD projects; provided training and quality assurance for mission-critical systems. • Delivered end-user training and quality assurance for mission-critical systems. • Technical support, networking (LAN/WLAN) installation and maintenance. • Access data base administration. • Outlook administration. • Operating the Cross Match LSMS (Live Scan Management Software) equipment and programs for capturing Bio-metric measurements; advanced with formal training. • Linguist support and Bio-metric training.

• Managed GSM network operations for millions of subscribers in a 24/7 environment, overseeing network health, incident response, and technical escalations. • Led a team responsible for monitoring, troubleshooting, and reporting on network elements, collaborating with vendors and field teams. • Daily support with monitoring, diagnosis & troubleshooting all network elements, BSC/BTS towers, cells status, Network Switching Subsystem “NSS” data center, switches alarms, VLRs and HLRs.

• Deployed, and maintained LAN/WLAN and security systems supporting DoD operations. • Provided comprehensive IT support and network administration for large-scale deployments.