Ali AlMushayti, CFI

o Department : Fraud Monitoring Unit o Job title : Fraud Admin o Period : from 01/09/2014 to 01/04/2015 • Responsibilities: 1. Analyzing the fraud transactions; 2. Fraud registering; 3. Set out parameters; 4. Review customers complains; 5. Handle the acquirer transactions; 6. Blocking and activating credit and debit cards; 7. Sending security checks to the other banks; 8. Process Visa online and MasterCard online alerts; 9. Updating the fraud system roles;

o Department : Retail Banking Group o Job title : Relation Officer o Period : from 01/09/2012 to 20/08/2014 • Responsibilities: 1. Individual and Corporate A/C Opening; 2. ATM & Credit Cards issuance; 3. Loans processing; 4. POS processing; 5. Affluent customer relations; 6. Handling costumer complaints; 7. Investment A/C opening; 8. Checks issuance; 9. Grant approvals from back office; 10. PED process; 11. Documentation, sending and receiving; • Achievements: 1. Achieved 100%+ of loans target. 2. Achieved 70% of branch loans target. 3. Reached my required annual target 8 months before year end. 4. Able to handle more than one employee's tasks. 5. Handled customer service area alone for 9 months and acting sales manager at the same time for one month with high performance and appreciation. 6. Quick task performing and ability to train fresh staff;

o Department : Security and Fraud Risk o Job title : Fraud analyst o Period : from 01/07/2009 to 31/08/2012 • Responsibility: 1. Review all cases created by monitoring systems; 2. Receive and processes all incoming security checks from other banks; 3. Block all suspicious usage cards if the cardholder is not reachable, and inform him via SMS; 4. Contact customer if the fraud is identified and request all documents from him, passes them when completed to the monitoring supervisor; 5. Process all incoming alerts from / Visa online / MasterCard online; 6. Check if there are any cases of money laundering through credit card usage and take appropriate action; 7. Handling R50 (card re-instating requests) reports; 8. Act on faxes received by the unit on a 24*7 basis; 9. Maintain high profile customers' credit cards parameters; 10. Write daily reports about fraud cases and send it to the supervisor; • Achievements: 1. Saved bank from a credit card fraud transaction of SAR 800,000; • Courses taken within CLT's program 1. English Language; 2. Compliance & Protect Against Fraud & Money L; 3. Customer Service Unit; 4. IT Skills for CLTs; 5. Customer Care & Telephone Skills; 6. Handling Customer complaints;