ali al-amri

Develop, lead and manage a team of Territory Managers, ensuring delivery of company Customer Commitment and Sales & Operations targets. Deliver Customer Commitment at the Retail site and develop the business for the mutual benefit of both the Retailer and Shell. Maximizing all sales development potential, through the coaching and motivating of Retailers and TMs, Ensures compliance to Site Operations/HSSE standards, contracts and targets for the District, whilst protecting company interests, Proactively engages and manages Retailer relationships and liaises and provides feedback to other Retail departments (e.g. Marketing, Network and Finance) as appropriate, Develop new tools for Territory Managers to optimize the performance of their regions, Coaches and develops Territory Managers and ensure they deliver their business and personal development targets, member of Retail Leadership team, bearing responsibility for delivery of the annual Sales Business Plan.

Owner of the Site policies and procedures Manual, Implement mandated global processes, guidelines and tools to Operate Retail Site, Sell to Customer, Payment Acceptance, Wet Stock Reconciliation, manage Fuel nominations submissions, overall integrity and quality of Retailer attraction, selection & induction, Monitor and conduct annual due diligence, management of Ops Excellence team the Customer service People make the difference real program, Manage Call Planning Cycle for Territory Managers, Lead and facilitate decisions on dealer matters and performance via the Retailers Management Steering Group, Develop and maintain a strong HSSE culture within Retail Sales & Operations, Owner of Global Channel Controls: To ensure that guidelines are implemented, proper governance is in place.

March 2010 as Retail assistant Lead Downstream One - The biggest project ever in Shell Oman history Manage one of the biggest business transformation project in standardization and streamline processes. Bringing in huge scale changes that’s impacting organization design, processes and procedures that great results improve the way we operate.

April 2007 – April 2010 as Commercial Fleet Cards Operations & Commercial Fleet Remedial Credit Manager Reshaped the department by setting up customer service, introduced e-Invoices, Improved Service station card acceptance process and back office systems, Management of Disputes, Risk Management, billing, staff competency and lead to improve profitability. Appreciation/recognition: Appreciation on Outstanding Performance award 2007–Shell Oman

Assistant Manager- Card Center - Involve in setting up new card management system for issuing & Acquiring, Migration of cards, devise accounting, risk management, management of disputes, process and procedure for the all financial accounting. Managed different functions Issues, Acquiring, risk management, Disputes etc.

* Bank Muscat * April 1994 – Sep 1996 Senior Clerk-Operations * Involved in Setting up first complete in house Credit Card Center for both Issuing and ATM Acquiring VISA & MasterCard. Formulating policies, procedures, accounting & disputes.