Alfred Hao

• Support and troubleshoot existing Security Endpoint Product Anti-virus, Virtual Patching, Privilege Identity Management, Hardening, DLP Endpoint, Email & Web Protection. • Provide day-to-day operation support for any Security Endpoint solution request/incident/hands-on/enhancement. • Responsible for the provisioning, configuration and administrative for any Security Endpoint solution. • Managing compliance of the security tool update of signature/definition and tool version for servers and PC

• Managed and maintained user identities and access controls across multiple systems, including Active Directory, AS400, and e-commerce platforms. • Monitored and ensured timely updates for endpoint security solutions, investigating and resolving antivirus alerts and related security issues. • Collaborated with network and infra teams to assess, implement, and upgrade security appliances and software. • Analyzed and monitored network traffic for suspicious activities, taking proactive measures to mitigate threats and block malicious traffic.

• Monitored and analyzed network traffic to detect potential security threats and anomalies. • Investigated security incidents by correlating device logs to determine false positives and actual threats. • Diagnosed and resolved accessibility issues between security devices and log collectors. • Escalated confirmed security incidents to clients, providing detailed reports on severity and recommended actions.