Alfonso Reillo

At JSC Ingenium as Customer Solutions Engineer providing assistance to sales and services team in design strategies to ensure success of business teams for Core Network, BSS, OSS and M2M solutions for MNOs and MVNOs, by offering a full range of 3G and 4G Core Network Infrastructure. And a suite of NGN Service Enablers for smooth coexistence and phased migration from 3G to 4G technologies. My main tasks and responsibilities are: - Provide assistance to sales team and design strategies to ensure success of business teams by providing turnkey solutions that fits with customer’s business drivers by developing best possible and winning bid strategy - Schedule and participate in various customer meetings and ensure achievement of satisfaction of all provided services. - Analyze customer requirements and ensure resolutions for all issues. - Ensure and exceed exceptions for customer satisfaction for various processes and system within assign areas. - In collaboration with Sales and Operations team developing bid and quotations answers of RFP/RFIs - Provide hardware quotation and dimensioning of required LAN and Core Network elements.

The main tasks performed in this role are: - Support and direct collaboration with the presale team in order to provide answer to RFPs, RFIs, RFRQs or similar proposals of Big Deals with FCV over 20 M € - Reviewing, monitoring, improving and validating value added services development, such as SIP trunks or UC services. - Support in deployment of those Voip Special projects that require deeper technical analysis. - Providing support in BSS and OSS improvements and developments. - Internal Process improvement definition. - Review and validation of VAS services of multinational projects sold in terms of (SLAs, Billing, Systems, Operational model ...) - Definition of the E2E Operating Model, gathering requirements from different areas: Provider, Customer, Service Integrator or other stakeholders. - Consolidate as the single point of contact for Services Development for E2e post-sales Op Model (Delivery, O&M and Billing). - Consolidate as the single point of contact for the E2E Service Management. - Continuous improvement of the Operating model through the consolidation of the inputs from GSMs, GPMs, operational teams, Order Handling, Presales, IT and Processes.

WSET Level 2 in Wines and Spirits.

During this period I was working at VODAFONE in the following projects: - As Test Manager.- Develop the test plans related to IMS (Ericsson), test object lists, coordinate different teams to fulfill the tests related for specified systems, services and new customers. - As Service Manager, follow up and fix the security hardening audit in Vodafone SPE about NMR solution (Voice mobile Recording). - As WIFI Calling Test Engineer.- Review integration test cases written by vendors to test their components such as HSS, SBC, Core CSCF, TAS, Message Server and Entitlement Server.

My responsibilities during this period were: Give support to sales team for POCs. Providing BOMs and developing SOWs for new customers. Develop IPT solutions and managed services based on CISCO Unified Communications, preparing technical and economical offers. Detect customer needs to adjust existing and upcoming equipment to a final service through meetings and conference calls. Provide support to customers for equipment procurement, logistics and staging.

As specialist in previous and new technologies: MPLS VPN, VoIP (H.323 and SIP), IVR, IMS, EPN, being responsible for technical coaching and upskilling other members of my team. Trying to provide reliable solutions, identifying customer needs and building loyalty to get happy customers.

In an international team giving support to external and internal customers (help desk, sales, presales) for ISDN, SS7, RAS, IN, Internet and VPN dialup services.

First level of maintenance for TDM in a Nortel DMS-100, implementing routings and customer configurations, providing network troubleshooting and LCR management