Alfie Darbey

I am a confident and outgoing professional with a broad understanding of the banking industry, currently working at NatWest Boxed as a Customer Service & Operations Analyst. In my role, I support customers on behalf of our business clients through digital chat, telephone, and email. My role focuses on delivering efficient, empathetic, and solution-driven support to ensure a seamless customer experience across all channels. With a keen eye for detail and a passion for problem-solving, I help maintain high service standards while contributing to continuous improvement in our operations. Previously, I worked as a Customer Service Associate at The NatWest Group, specialising in personal credit card inquiries while also supporting commercial credit card services. My experience extends to face-to-face interactions with customers in branch, where I gained valuable insights into financial health and developed strong interpersonal skills. I pride myself on being caring, supportive, and patient—especially during difficult moments for customers—always striving to fulfil their needs with compassion, empathy, and a tailored approach. Outside of work, I am passionate about fashion and individuality, always embracing creativity and the freedom to express oneself. I enjoy socialising, meeting new people, and building meaningful connections. My positive, team-oriented attitude and drive for personal growth make me a strong collaborator who thrives on developing relationships and achieving common goals.