alexander levee

vendor relations specialist

About

Specialties: Contract Negotiation with Vendors and Clients. Call Center Operations (Inbound/Outbound Sales and Support Service) CRM, Service Portal and Contact Center Technology Metrics, Service Level, and Performance Management Vendor Management Client Services Cost/Expense Management Team Leadership Execution, Execution, Execution.

Country

united states

City

san jose

Industry

outsourcing/offshoring

Skill

metrics, crm, team leadership, performance management, service levels, vendor management, call center, leadership, contract negotiation, telecommunications, manage client relationships, security, product marketing, customer experience, technical support, product development, strategy, sales, business development, management, salesforce.com, voip, outsourcing, sales operations, networking, customer service, product management, call centers, wireless, cross functional team leadership, customer retention, customer satisfaction, data center, solution selling, team management, workforce management, process improvement, account management, enterprise software, service delivery, program management, operations management, customer relationship management, voice over ip

Experience

contact center service consultant

jacob austin services

2010-5 - 2012-5 · 2 yrs 1 mo

Supply Support Service consulting for manufactures selling consumer and business products in the United States.

vendor relations specialist

ekman associates, inc.

2020-1 - Present · 6 yrs 9 mos

associate director - technical support, customer service

d-link

2006-1 - 2010-1 · 4 yrs 1 mo

Directed, implemented, and drove D-Link’s Services strategies for North America. Scope of responsibilities included developing call center infrastructure and recruiting support personal.

senior manager - technical services

d-link

2002-1 - 2006-1 · 4 yrs 1 mo

Managed and planned D-Link’s US Technical Service program, including management over 450 support engineers across multiple locations.

other leadership roles

d-link

2000-1 - 2002-1 · 2 yrs 1 mo

director client services and operations

alorica

2011-1 - 2014-1 · 3 yrs 1 mo

Other titles included Client Services Manager and Site Manager. Supported hundreds of employees in meeting and exceeding performance expectations. Engaged with senior members of client organizations as needed to exceed their satisfaction while maintaining fiscal responsibility. Reviewed, developed, and negotiated service contracts.

general manager operations

cognizant technology solutions

2014-1 - Present · 12 yrs 9 mos

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 244,300 employees as of June 30, 2016. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.