Alex Jiwon H.

• Enhanced workflows, aligned protocols, analyzed client trends, and led cross-functional collaboration • Developed and maintained data-driven systems, generating company-wide reports to inform provider hiring decisions and assess center demand • Coordinated with counselors, external providers, and staff to streamline client onboarding and enhance client care • Interviewed, hired, and onboarded new providers and Intake department staff to support operational growth and service quality • Oversaw intake workflows and optimized client registration processes across multiple offices • Trained and mentored intake staff while monitoring performance to ensure efficiency, accuracy, and adherence to best practices

• Managed incoming client cases while ensuring the secure handling of PHI • Assessed service needs and coordinated client-provider matching to facilitate care • Guided clients through EHR onboarding and the counseling intake process • Served as the primary point of contact for prospective clients, providing clear and supportive communication

• Followed up with potential clients, facilitated case closures, and assisted with service registration • Verified client insurance coverage and ensured accurate documentation • Maintained up-to-date records by tracking client communication and intake progress in internal databases

• Worked with a professor and clinical psychology graduate students on research related to mental illness and risk factors among African-American and Asian youth. • Assisted in reviewing literature, analyzing data, and transcribing focus group materials.

• Mentored elementary and middle school minority students with incarcerated parents through the GW engageDC program. • Assisted teachers with educational after-school activities and college preparation for students.

• Student Ambassador for Batch 20, representing the KU Global MBA program in outreach and engagement efforts with prospective students and alumni. • Secretary for the GMBA Student Council, supporting internal communications and student initiatives to enhance the KU GMBA community experience.

Minor in International Affairs