alexis serrano

apple specialist

About

As a quick learner with a desire for continuous personal growth and very well driven, I have extensive experience in Administrative work, Customer Service, Sales and Non-Profit work. I adapt easily which enables me to be an asset in a multitude of tasks and work well under pressure with minimum supervision and successfully work well as a team player. I possess a strong positive attitude towards life, people and my career.

Country

united states

City

new york

Industry

human resources

Skill

customer service, outlook, customer experience, organized with strong analytical abilities, organized multi tasker, microsoft office, data management, order management, final cut pro, iphoto, imovie, inventory management, sales, team building, troubleshooting, nonprofits

Experience

head counselor

phipps neighborhoods

2007-1 - 2007-1 · 1 mo

organizing intern

housing conservation coordinators

2009-5 - 2009-10 · 6 mos

Coordinated neighborhood campaigns and planned outreach events - Organized phone rallies and clerical duties

hiring specialist, multi channel specialist

best buy

2009-9 - 2011-9 · 2 yrs 1 mo

* Conducted initial hiring process and provided training for new hires * Created, received, and maintained online, phone, and in-store orders * Set up deliveries and installations * Customer Service over phone, email, and in person

administrative intern

her justice

2008-6 - 2008-8 · 3 mos

* Conducted intake interviews for potential clients * Processed legal documents for the Bronx Supreme Court and Lawyers * Maintained the legal database with up-to-date case information * Assisted with arranging client meetings and interviews

head counselor, assistant counselor, counselor

hartley house

2002-8 - 2008-6 · 5 yrs 11 mos

* Supervised staff and children from ages 5-12 * Created and implemented lesson plans for educational & recreational activities * Identified educational needs, developed formal training programs and classes * Completed training in discipline, child development, recognizing child neglect & abuse, and special needs

apple specialist

apple

2011-10 - Present · 15 yrs

* Assured and aligned with customers and offer solutions and relevant services * Educated and assisted customers in maximizing full potential of their purchases by * educating them on hardware and software application * Trained in Accessibility to tailor the product for special needs customers but * also provide customer service sensitive to their specific needs. * Troubleshoot devices and assisted in setting up appointments for the genius bar