Alexia Ceppi

Designing and implementing L&D strategies to strengthen retail team capability and engagement. Creating end-to-end learning journeys that support career progression and talent retention. Deploying targeted training programs that elevate customer experience and drive business performance. Leading the transformation of digital Learning Management Systems to enhance learning efficiency. Partnering with leaders to identify high-potential talent and build succession pipelines.

Guided clients through transformative change, integrating people-first principles with sustainable growth. Delivered leadership consultancy to design customer-centric and digital transformation strategies. Led learning and development initiatives to build adaptable, high-performing client teams. Embedded a growth mindset and continuous learning culture within client organizations.

Key achievements: - Led talent management strategies for clients leading to a transformative and dynamic business growth. - Developed strategic KPIs , expanded the business pipeline, and achieved a remarkable 30% increase in deal size, consistently exceeding sales targets. -Elevated the EHL brand through strategic growth and successful expansion into new countries, solidifying its position as a dynamic force in Education Consulting. - Spearheaded talent management and learning & development projects, across various industries, including hospitality, education, and service sectors. - Collaborated with cross-functional teams to identify customer pain points and implemented solutions resulting in a 20% increase in customer satisfaction scores and improvement in Net Promoter Score. - Utilize data analytics and customer feedback to drive continuous improvement in business processes.

Key achievements: - Led the international key account management team for EMEA and LATAM regions, overseeing a portfolio of leaning & development projects for high-value clients. - Developed, communicated and engaged with leaders for team development, talent organization review and performance management. - Directed learning and development initiatives, monitored key performance metrics ensuring a compelling alignment between training efforts and overall business strategy. - Led the digitalization of training programs, ensured a data-driven approach for continuous improvement and transformative learning experiences. - Collaborated with cross-functional teams to ensure seamless delivery of products/services and resolve client issues.

Key achievements: - Pioneered the development of the Executive Education program for EHL Group, strategically aligning offerings with clients' talent development needs. This transformative initiative propelled significant revenue growth, elevating business unit revenues from 10% to an impressive 70% within 3 years. - Led the establishment of hospitality learning centers in various countries, including Lithuania, Morocco, and Tunisia, resulting in a remarkable 20% increase in business revenues through targeted learning and development initiatives. - Designed comprehensive talent development and training programs, aligning seamlessly with business strategy and objectives to ensure relevance and effectiveness. - Successfully delivered Customer Service Excellence reengineering programs for key accounts. - Designed and facilitated training programs to address complex business challenges for clients in hospitality and aviation industries.

Managed the Executive Education department, developed and executed business unit strategies. • Organizing the open to enrol and tailor made programs including , preparing learning materials and scheduling of executive education annual calendar. • Developing and monitoring client satisfaction during and after the program delivery • Selecting and contracting facilitators with the required expertise to deliver compelling programs • Assumed P&L responsibilities for the business cluster

Key Achievements: - Developed comprehensive curriculums for hospitality learning centers worldwide, ensuring alignment with industry standards and educational best practices. - Conducted audits to assess and enhance the quality and relevance of educational programs, resulting in increased student enrolment and placement. - Designed and delivered "train-the-trainer" programs, equipping instructors with the necessary skills to deliver high-quality training to students. - Provided coaching and support to instructors, promoting continuous improvement in teaching methodologies and student engagement.

Key achievements: - Successfully introduced César Ritz Colleges to the East and South African markets, significantly expanding their brand presence. - Managed to boost student enrollment in the East Africa region from 1% to an impressive 10% year on year, contributing CHF 7 million to the group's revenue. - Led PR campaigns and organized promotional seminars in East and South Africa to increase awareness and attract prospective students. - Played a pivotal role in the development and implementation of the MYP Arts curriculum for the International School of Lausanne, leading to full accreditation by the International Baccalaureate Organization (IB).