alex galvao

* Establish whole company from scratch, hire technicians and sales force. * Establish sales force and ensure to alignment with key business objectives * Compiling a list of 30% more and 30% less important existing customers and implement this strategy * Build sales agreements with customers * Ensure with tech team to accomplish SLA's agreed with customers * Involved in the day to day management of clients * Maintaining contact with clients - giving them regular updates * Oversee existing campaigns to grow key accounts * Able to deliver results under pressure by bringing fresh thinking to a project and by fostering long term profitable relationships with key accounts.

* Essentially responsible for managing key accounts, maintaining a long term * relationship with accounts and maximising sales opportunities within them. Also in * charge of the implementation of sales strategies by managing the sales profitability * and overall business relationship with the key accounts. * Duties * Managing a portfolio of accounts. * Assigned customers in South America and North America * Project managing campaigns; developing timetables and * Setting deadlines for clients and the technical team. * Responsible for timely and accurate invoicing to the customer, including dispute * resolution and collection * Providing formal quotations & Statements of Work ("SOW"). * Producing weekly, monthly and quarterly status reports. * Establish sales budgets and forecasts in dialogue with the customer * Visiting clients and sites to monitor standards of services

* Professor in Network and Information System Graduation courses: * Netowork Projects * Network Monitoring * Security and Aditing of Systems * Information Technology * Professor and Coordinator of After Graduation Course – Configuring and Monitoring Wide Area Networks * Implementation of the Cisco Local Academy CESUMAR – MARINGA * Main Contact Professor * CCAI (Cisco Certified Academy Instructor) from a local academy of CESUMAR – MARINGA

*  Full responsibilities for profit and loss, new listing, company objectives and targets for major accounts such government and universities. *  Accountable for trade and wholesale sector *  Establish business strategy *  Ensure to have the sales force to achieve strong results in terms of sales. *  Implement strategy one-to-one basis with customers *  Develop existing accounts after identify risks to renewals

* Support in routing switching with all kind of Cisco routers and switches, including Catalyst 6500, Cisco 4900 and others, * Homologation in new Cisco solutions like Cisco Works, Meeting Place, Cisco Digital Media Manager IPTV, * Responsible for the deploy process in the HSBC's biggest places, this project include 35.000+ ip phones in its totally, * Acting in a 3th engineering level team, contact with Cisco TAC and Cisco Advanced Services to solve all kind of problems, * Applying bug fixes to solve IOS problems and help HSBC Engineers to design new solutions.

* Local implementation of educational computer field * Elaboration and implementation of the Computer Technician's course, * Implementation of the Local Cisco Networking Academy, * Main Contact Professor's of Local Cisco Academy – SENAI – PR/CASCAVEL

* Responsible for IT in Mexico territory managing and growing the services deliveries, at the same time maintaining strong client relationships. Also in charge of IT staff in the country providing the complete supply chain for IT deliveries. Total of anual portfolio revenue 7M USD in maintenance and one time deliveries. * Duties: * Driving the delivery plan for Mexican territory. * Providers contract review with legal department * Building trust and solid long-term relationships with key decision-makers. * Producing quality quotations and proposals. * Regularly review the training and development needs of individuals. * Supporting the development of new IT strategies. * Financial review and analysis to the directors in North America. * Carrying out staff appraisals. * Monthly branch review the performance on contracts.