alexey lishchinskyy

principal software engineer

About

Manager of Support Architects at Genesys

Country

united states

City

san francisco

Industry

computer software

Skill

genesys, cti, ivr, telecommunications, contact centers, sip, cloud computing, saas, integration, unix, solution architecture, enterprise software, voip, linux, microsoft sql server, sql, tcp/ip, acd, software development, call routing, troubleshooting, web services, oracle, agile methodologies, javascript, product management, virtualization, call center, solution selling, speech recognition, unified communications, shell scripting, software project management, xml, tomcat, software design, databases, crm, professional services, call logging, vxml, pre sales, ip, requirements analysis, business intelligence, scrum, perl, routing, solaris, telephony

Experience

principal software engineer

genesys

2015-11 - Present · 10 yrs 11 mos

Design and development of Digital Services API (REST, CometD) for backend servers. Java, Spring/Boot, Docker, Google FCM, Android sample. Implemented flexible self-provisioning Docker container-based environment for development and testing. Design and development of next generation Genesys async platform for Social Media and SMS. NodeJS, Redis.

senior manager, business applications, genesys customer care

genesys telecom

2013-8 - 2015-10 · 2 yrs 3 mos

Participated in the tiered technical support organization transformation into tier-less Customer Care. Responsible for team of 15 Engineers (up to Staff level) located in Australia, Brazil, Ukraine and US. Designed process, developed and implemented "Chat with owner", and "Alarm Routing" web application (Java, Tomcat, Salesforce integration).

manager, business applications tier 3 technical support

genesys telecom

2004-7 - 2013-7 · 9 yrs 1 mo

Responsible for US-based Tier 3 Technical Support team for Internet Suite, Reporting and Outbound Solution.

software engineer

genesys telecom

2000-3 - 2001-10 · 1 yr 8 mos

Designed and implemented Chat Server backend component of the award-wining Genesys Internet Suite (C++, STL, Windows/Solaris/AIX); Developed various test tools for manual and automated testing (C++, Win32)