Alexa Ramos

Glossier CX @ Glossier, Inc.

About

A creative professional with expertise in social media, web design, and client relations, focused on crafting compelling content that tells impactful stories and builds meaningful brand connections. Feel free to contact me at alexaramos440@gmail.com!

Country

United States

City

Los Angeles

Industry

Marketing & Advertising

Skill

Brand Storytelling, Campaign strategy & planning, Voice of Customer (VoC) analysis, Communication, Data Analysis, Creative Problem Solving, Social Media Advertising, Paid Content

Experience

Glossier CX

Glossier, Inc.

2024-10 - Present · 2 yrs

Los Angeles, California, United States

As part of the Glossier CX team, I support customers by providing thoughtful, friendly, and solutions-focused assistance across multiple channels. I help resolve questions about products, orders, and policies while representing Glossier’s brand voice and values, and I share customer feedback to help improve the overall experience.

Content Creator

Flower Walls Los Angeles

2020-4 - Present · 6 yrs 6 mos

Los Angeles, California, United States

As a social media content creator for Flower Walls Los Angeles, I oversee our online presence and create engaging content that highlights what makes us special. I work on attracting new clients by using targeted strategies and campaigns that promote our products and services. I also bring in new ideas to keep our content fresh and relevant, helping the company stand out in a competitive market. My role boosts brand visibility and strengthens our connection with our audience.