Alexandros Skarlos
Executive Director Contact Center @ ICAP Outsourcing Solutions
About
Professional experience in Telecommunications and outsourcing projects regarding customer care issues, outbound sales and retention campaigns Specialties: Call Center Operations,Customer Service Training, Back Office Operations, Pre-Sales, After Sales Support, Outbound Campaigns, Account Management,Quality Reporting.
Greece
Athens
Outsourcing/Offshoring
Call Center Development, Business Process Outsourcing (BPO), New Business Development, Leadership, Performance Management, Business Strategy, People Management, Customer Service Management, Strategy, Team Management, Customer Service, Account Management, Business Process Improvement, Customer Experience, Contact Center Strategy, Business Intelligence (BI), Coaching, Business Development, PnL Management, Team Building
Experience
Executive Director Contact Center
ICAP Outsourcing Solutions
Greece
Contact Center Operations Director
ICAP Outsourcing Solutions
Athens, Attiki, Greece
Contact Center Operations Manager
ICAP Outsourcing Solutions
Athens, Attiki, Greece
Contact Center Supervisor
ICAP Outsourcing Solutions
Athens, Attiki, Greece
Contact Center Senior Supervisor
Cosmoline
Customer Care Team Leader
Vodafone
Education
University of Lincoln
Business Administration and Management, General
The University of Huddersfield
Marketing
The University of Huddersfield
Business Administration, Management and Operations
Alexandros Skarlos's Contact Information
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