alexandria hawkins

* Assists primary instructor with grading, discussions, and facilitation for colleges/universities at the undergraduate and graduate level * Leads and facilitates live discussions at the undergraduate and graduate levels around the topics of business, marketing, and management * Evaluates and scores undergraduate and graduate levels papers, presentations and additional course with strict criteria, deadlines and APA formatting in mind; creates rubrics for undergraduate and graduate level assignments when necessary * Provides detailed feedback and conducts performance management conversations with students at the undergraduate and graduate level on a weekly basis * Class management includes a minimum of 2-3 classes concurrently per session, per semester

* ▪ Conducted instructor-led training session in-person and virtually (attorneys; support staff) for all firm offices * ▪ Conducted onboarding sessions for all new hires in the DC Office; worked with IT Services with any system issues regarding new hires and existing employees * ▪ Maintained updated course materials to include training guides, outlines, and quick reference cards * ▪ Assisted with the development of new materials as needed * ▪ Assisted with the modification of systems training content/techniques to align with firm business requirements * ▪ Scheduled training classes and tracked enrollment/attendance via the firm’s Learning Management System * ▪ Assisted with the coordination of training programs to coincide with staffing requirements * ▪ Conducted individual review sessions for staff and attorneys for all firm offices as needed * ▪ Monitored condition of equipment in the training centers and report problems/issues to appropriate firm personnel; Ensured training centers are maintained in a professional manner * ▪ Ordered quick reference cards and other training materials as needed

* ▪ Developed, managed and delivered training using the Instructional Systems Design process to attain learning objectives and meet learners' needs. * ▪ Facilitated virtual and in-person training classes for all new hires/re-hires in DC, Maryland and Virginia while providing coaching to assess the ability of the new hire using company-wide rubrics and surveys * ▪ Reviewed training materials in relation to organizational needs, learners' backgrounds and course objectives to ensure the consistency of quality and accuracy of content. * ▪ Ensured a variety of learning styles can be met by selecting appropriate methods and media for instructional delivery. * ▪ Monitored participant progress and instructional program effectiveness; established and maintained a learning environment to actively and freely promote learner engagement and participation. * ▪ Responsible for creating the training schedule for the entire Greater Washington Area Market * ▪ Influenced organizational changes in regards to training needs, training material and team initiatives

* ▪ Responsible for employee performance to include training, onboarding, coaching and performance reviews leading to a successful team that regularly meet sales and customer service goals * ▪ Managed staffing schedule for 5-10 employees; analyzed reporting for coaching to sales and customer service needs * ▪ Helped customers on product needs to include technical support and all escalated service issues * ▪ Managed inventory to include product availability, product need and costs