Alexandre T.

- Customer Service professional responsible to develop and introduce the C/X for automotive company of eletrified and internal combustion vehicles. - Implementation of the brand’s Aftersales pillars in the Brazilian market, including parts and service operations with a focus on people, processes, and technology. - Implementation of processes across material planning (demand), inventory, importation, logistics, pricing (parts, accessories, and special tools), sales, and Aftersales. - Development of local and international suppliers, sourcing of products and energy charging solutions (AC and DC stations), as well as certifications with INMETRO, ANATEL, and ANP. - End-to-end integration (OEM x Dealers network) . - Customer Service professional responsible for the development and implementation of Customer Experience (C/X) strategies for an automotive company specializing in both electrified and internal combustion vehicles. - Led the implementation of the OEM pillars in the Brazilian market, parts and service operations, with a strong focus on people, processes and technologies. - Establishment and optimization of processes across material planning (demand forecasting), inventory management, importation, logistics, pricing (including parts, accessories, and special tools), sales, and Aftersales operations. - Directed the development of local and international suppliers, including the sourcing of products and electric vehicle charging solutions (AC and DC stations), as well as ensuring compliance and certification with regulatory bodies such as INMETRO, ANATEL, and ANP. - Ensured end-to-end integration between the OEM and the dealer´s network, fostering alignment, efficiency, and operational excellence to the customers.

- Strategic & tactical plans development, as well as execution across the entire Supply Chain & Customer Services functional areas & processes. - Control Tower Management of short, mid & long-term KPI´s based on the corporate goals and financial results. - Translate the year / month stock keeping unit demand forecast to the executable and effective manufacturing, supply & distribution plan based on the integrated business guidelines. - Establish & manage the inventory levels to ensure "never run out of products and parts", customer care support and crisis management. - Materials (SKU´s: 200K & Spend: U$ 200M / Year) management from the demand planning up to ordering process, as well as ensuring the successful materials delivery from over than 300 supplier´s up to the distribution centers & retailers. - Integrate Business Planning in collaboration with SCM functional areas: Financial, Marketing, Sales, Pricing, Demand & Supply Planning, Logistics & Manufacturing since it´s demand baseline up to the S&OP executive monthly meetings. - Supply Chain Management leader who has approved the biggest company budget, comprising the development and implementation of five best technologies in the market based on the new trends in the sector, revamp of processes and procedures, people training and environment change management to fully integrate the entire supply chain process from suppliers, factories up to authorized distributors and retailers reaching the stage 3 of the Gartner maturity model . - Local & global suppliers relationship management, production & distribution, strategic sourcing. - Leading the journey of integrated Demand & Supply Planning business structure as well as the S&OP (Sales & Operation Planning), SIOP (Sales, Inventory & Operations Planning) process contributing to the MAPE & WAPE reduction of 18% and inventory amount / level optimization by approximately 19% in the last 3 years.

- Regional office head responsible to create, develop and implement strategies for the Customer Service & Parts operations in the South America region (Argentina, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Uruguay, Suriname & Venezuela). - Customer Service (Field Operation, Technical Service & Parts) regional office leader responsible to strengthen the after sales environment in the region. - Authorized motorcycle & automobile distributors and dealers development. - Operation process implementation, KPI monitoring, Technical support and consultive feedback to the regional offices. - Training program development maximizing the after sales culture, customer care and the company brand value. - Dealers network development based on the Services & Spare Parts standard process & operation guidelines. - Planning and implementation of standard KPI´s for the South America block such as Business (Sales & Parts Service Level) , Retention (Dealers Repair Orders) and Customer Satisfaction (Net Promote Score). - Product quality support (Warranty, Safety Campaign, Recall) and Technical Service support for the exported products in the region. - Customer claim management from the distributors and local dealers. - Leading the export customer service relationship team, as well as territory representatives responsible to develop the Services & Spare parts operation in the region. - Purchase Orders management as well as parts & accessories fulfillment accross the entire distribution centers located in Brazil and/or globally. - Services & Parts (Suggested Retail Prices) monitoring based on the "Market In", "Customers Voice" & "Walk around" promoting the after sales campaign strategies. - Customer Service online marketing actions to grant a brand franchise value, customers retention and satisfaction based on the promotion of spare parts and services. - Distributors and Dealers training development program in the South America & Latin America region.

- Authorized dealerships development in Brazil based on the standard operation guidelines, promoting training requirements, setting and monitoring KPIs, as well as providing feedback to grant a brand & franchise value to the dealers and retailers. - Customer Service & Spare parts sales operation covering more than 800 dealerships / retailers in Brasil, service & parts sales KPI goals definition with the dealers network. - Customer relationship management responsible to receive purchase orders from local dealers and to distribute the service parts from accross the distribution centers up to the retailers. - Customer Experience and Customer Care operation with solid orchestration based on the customer´s journey to maximize the brand value for customers in Brazil.

- Responsible for monitoring the parts sales and service operation goals, prospecting the portfolio of international customers, creating marketing materials and sales campaigns. - Total Cost of Ownershop analysis and Pricing strategy based on the market, products, brand values and units in operation. - Customer relationship team care, responsible to manage the purchase orders from the export market distributing the spare parts orders lines from the distribution centers up to the overseas customers. - Project leader responsible to create and stablish the spare parts distribution center and export function operation in Peru (Lima) to the South America & Central America countries, reducing the lead time and import taxes costs, improving the logistic routes, besides increasing the first service level from 84% up to 95% to the distributors and customers.

- Key account and territory manager responsible for international customers portfolio. - Portfolio management from the purchase parts orders until the goods shipment to the overseas distributors (customer care). - International field business trips attending distributors and dealers in the foreign countries. - Market analysis & commercial transactions (FTA agreements) expertize.

- Stock control, ABC Analysis, Material Requirement Planning (MRP). - Materials replenishment and procurement based on the follow-up and negotiation with Local and overseas suppliers : Japan, China, in the U.S.A, Thailand and Europe. - Demand planning analysis, procurement and production planning (PCP).

- Computer Aided Designer Technician and Project member of "ALX Super Tucano" military / defense aircraft manufactured by Embraer S/A aerospace multinational company.

- Technical division of equipments & pipelines inspection at Oil and Gas company. - Pipelines, Pumps and valves maintenance. - Pipelines cathodic protection, KPI´s: measurement & control. - Technical standards : Brazilian National Standards Organization (ABNT), American National Standards Institute (ANSI), American Petroleum Institute (API).