Alexandre JAFFELIN

Department: ICA/SSF (Direction des Systèmes d’information) / (Support, Sécurité et Fonctionnement) Project: DAFNE (Financial Analysis and Business Rating Application). Team: MCO (Maintien en Condition Opérationnelle) in Production. & Testing Factory (Quality Assurance Testers) Role: - Application support Analyst L2 (60%) - Quality Assurance Analyst (20%) - Business Analyst (20%) Missions: Analyze, troubleshoot, and resolve L2 application issues, collaborating with internal teams for root cause analysis, patch and upgrade management, and ensuring system integrity. Facilitate the resolution of logged tickets by performing thorough analyses and ensuring clear communication with stakeholders at every stage of the process. Address inquiries and provida clarification regarding system operations and technical processes. Collaborate with various IT teams to support troubleshooting and incident resolution efforts. Analyse Business Requests and Incidents. Search through documentation and tools to better tackle the Business needs. Cooperate with a multitude of team such stakeholders, developers, managers and QAs. Analysing, modifying, updating specifications according to new Business requirements.

Create, validate and execute tests according to specifications updates. Supervise, analyse, maintain & execute requirements from creating a new User Story, new Specifications and Tests to the Validation of the Test Executions. Responsible for manually testing software products to ensure they meet the required quality standards. Review requirements and design specifications to understand the product functionality. Develop test cases and test plans based on the requirements and design specifications. Execute manual test cases and record test results. Identify defects and work with the development team to ensure they are resolved. Report test results and defect status to project stakeholders.

Manual functional tester for many projects using the uTest platform. The job includes the downloading the apps, documenting issues, frontend testing and communicating with the testing team.

Experience working with manual and automation techniques. Practical work in scrums of three to four people and individual work in code writing. Manual Testing: Throughout three real-life projects we covered the following practices and principles; Software development Lifecycle Functional testing in different browsers Working with testing checklists Use case testing Regression testing Exploratory Testing API testing in Postman Agile and Scrum teamwork Database and SQL Fundamentals Manual Testing Projects: 3 projects Automation Testing: -Throughout three real-life projects we covered the following practices and principles; Automation Testing in Cypress using VS Code Back-End Automation Testing Using Postman Test writing using JSON POM Approach GitHub Automatic Testing Projects: 3 projects

Community Support Representative Specialist at Powerdot. Key role in supporting (in French; English; Spanish and Portuguese) our operations in Portugal, Spain, France, Belgium, Luxembourg and Poland. Opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level. Resolve a high volume of customer contacts through various support modalities which may include inbound and outbound calls, email and tickets. Investigate case details to determine the root cause of issues. Learn and master multiple applications and resources including contact management systems and knowledge bases. Communicate quickly and effectively to internal and external stakeholders. Triage and escalate urgent issues in order to drive them to resolution. Complete thorough documentation and notation on customer contacts and trends. Provide feedback to management teams regarding processes and trends. Reporting problems and failures within the central operations team and to suppliers through different channels. Finding solutions to make global support operations more efficient and profitable. Liaising with the finance, product, and operations teams for problem-solving. Applications and softwares in use are: Google Suite, Metabase, and Atlassian software, including Jira and Confluence.

Waze PSO Client Support Agent, in Waze CF. Collect, manage, organize assets and understand client goals to strategise action plans to best fulfill client needs on CRM. Translate requests into workable implementation notes in order to effectively collaborate with Vendor Partner Team. Support AM/Sales/Brand clients and Waze to ensure campaigns are launched and are serving effectively. Understand client goals and strategise action plans to best fulfill client needs while handling multiple campaigns and clients simultaneously Act as the last line of defense in detecting defects / irregularities on the technical implementation before the campaign goes live.

Support, assistance and resolution of advertising issues for small, medium-sized and large companies in their spending accounts on the advertising platforms, the latter are part of the advertising leader on the market. Provide optimal advice regarding different queries of the business clients; Create a meaningful rapport with key decision makers in the marketing industry and serve as a consultant for their online advertising strategy; Understand the business goals of your clients in order to match the required online advertisement solutions; Provide strategic campaign support to educate your clients; Achieve strong customer satisfaction with a focus on quality and results.

Support, assistance and resolution of advertising issues for small, medium-sized and large companies in their spending accounts on the advertising platforms and leader in social media. Provide support to small and medium-sized businesses (SMBs) across multiple channels-chat, phone and email; Provide product and tool support to improve clients’ experience; Identify trends and solve problems facing multiple SMB clients;

Link to certificate: https://app.diplomasafe.com/en-US/diploma/dd3073f6fe1a2abb3bf8bc62425f229126215d18e/python-from-scratch

It is a multidisciplinary and professional training which combines the study of at least two foreign languages ​​with teaching in economic and social sciences, law, communication.

C1 level. Learnt English properly in an international school.