alexandra mack

Mentor student venture teams and advise faculty innovators looking to translate technologies into businesses. Ventures have included mobile app for teen sex education, portal for music instruction, mobile app for real time energy usage, and social networking tools.

As a Senior Workplace Anthropologist I worked with the Emerging Internet Technologies team and Future Mailstream Technologies team to provide user and work-based insight to technology development and the framing of technology and user research agendas across the labs. This included representing field data to engineers and senior management, and leading multidisciplinary teams on a variety of customer centered innovation projects.

Designed and implemented research methodologies for projects on behalf of clients including health care systems, Fortune 500 corporations, retail, telecom, government, and non-profits

Framed and conducted user research and analysis as part of multidisciplinary innovation teams and applied field learning to new concept development. I recruited and remotely managed team of ethnographic researchers based in India, and trained designers and engineers in ethnographic interviewing and analysis techniques.

I worked on multidisciplinary teams studying user's workpractice and designing solutions for clients including as Microsoft, SAP, Intel, and Apropos.

Ad Hoc creates digital services for government agencies, ensuring citizens have access to reliable, usable, and accessible tools. As a Senior Researcher I work with Medicare beneficiaries and partners at the Centers for Medicare and Medicaid Services to understand processes around Medicare choices and to translate those insights to decision support tools.

* Led research that brought user-based perspective to technical development teams * Developed and supported ongoing experiments that created new social practices around connecting employees in distributed teams * Reshaped the value propositions and influenced thinking for potential mobile applications and experimental social networking systems

Established a user practice within the Strategic Technology and Innovation Center and designed and managed innovation activities that created long term strategic product road maps and new product concepts for a variety of business units Spearheaded a program of research and innovation around consumer and small business financial management, culminating in a set of new concepts for credit offerings that were pursued by the Global Financial Services group Served as internal expert on worldwide discovery research project, providing analytical insight and business context to contracted consulting team Managed a series of innovation workshops for the Small Business Group that developed an offering and roadmap around mobile websites Directed the opportunity exploration around a proposed handheld device, including prototype development, field testing and iteration, and technical feasibility

Pitney Bowes is a global technology company crafting innovative products and solutions that help clients "get it right" in the complex world of commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce. Founded in 1920, Pitney Bowes operates around the world, delivering accuracy and precision to more than 1.5 million clients. Helping clients achieve their greatest digital and physical commerce potential are Pitney Bowes'​ 15,000+ passionate employees around the world who craft commerce solutions with pride, maintain a relentless pursuit of innovation with over 2,300 active patents, and focus on clients, who are at the center of all that we do - from 90% of the Fortune 500, more than 200 retailers and 1.5 million small businesses.

PhD at Arizona State University

MA at University of York