Alexandra Torres

As a Sub-Enterprise Customer Success Manager at HiBob, I partner with a portfolio of large, fast-growing global companies to ensure they unlock long-term value from their investment in our modern HRIS platform. My role is centered on strategic account management, driving adoption, and aligning our solutions with each client’s unique business goals. Key highlights: Own a portfolio of 25–35 sub-enterprise accounts, delivering a high-touch and proactive customer success experience. Lead Executive Business Reviews, success planning, and strategic roadmapping to support customer growth and engagement. Champion adoption across multiple software modules by engaging multithreaded stakeholders and promoting strategic platform use. Collaborate cross-functionally with Product, Sales, Marketing, and Services to amplify the voice of the customer and continuously improve the customer journey. Partner on upsell and renewal opportunities by identifying growth pathways and aligning value to business outcomes. Use data-driven insights to monitor account health, mitigate churn risk, and boost customer satisfaction and retention. Advocate for long-term partnership success by acting as a trusted advisor and aligning HiBob’s capabilities with customer transformation initiatives.

At HiBob, I manage a dynamic portfolio of mid-sized, high-growth companies across Europe, helping HR leaders turn strategy into impact. My role centers around building strong, outcome-driven relationships that drive product adoption, user engagement, and long-term customer success. I act as a strategic partner to clients navigating the complexity of modern HR needs—supporting them in everything from onboarding and enablement to optimizing workflows and identifying growth opportunities. With a hands-on approach and a deep understanding of the HR tech ecosystem, I guide organizations through change and help them achieve measurable business outcomes using HiBob’s powerful, people-first platform. Key focus areas: Driving adoption and value realization across multiple stakeholders and use cases Delivering strategic QBRs, planning sessions, and tailored enablement Advocating for customer needs internally and aligning product use to evolving HR goals Supporting retention, usage growth, and upsell opportunities through data-driven engagement Building relationships across all levels of the business—from day-to-day admins to senior HR leadership

Holibob is an innovative Travel Technology company that is looking to digitise the highly fragmented tours, experiences, and things-to-do market. The goal is to provide consumer facing businesses with technology that enables them to improve their customers experience and drive incremental revenue through the distribution of tours & experiences.

Development of the Vox City Walks in Lisbon & Porto

Lead and coordinate the group sales department activities for HIPPOtrip; Maintain responsibility of sales, contracts, negotiations and reporting; Negotiate, develop and deepen successful partnerships on multiple fields; Attend international trade shows, preparing the fair beforehand and representing the company; Partner with company HR for skills assessments and competency profiles for new comers, conducted hiring interviews, supported the onboarding and ramp-up of new comers; Boost customer satisfaction by providing the Sales Team with training and skills to optimize service delivery in alignment with individual needs; Conceive and implement the internal procedures and protocols for the Sales Team; Develop Airtable software to customize the tracking spreadsheets to monitor information about customers, sales and business activities; Compile and analyze data for review by senior management to measure performance of Sales Team; Prepare working papers, reports and supporting documentation for invoicing and sales control; Gather and analyze financial data to determine improvement efforts, devising the reporting tools used.

Deliver an excellent customer experience, helping customers during the entire sales process; Took inbound calls and did the electronic correspondence treatment, dealt with questions efficiently and effectively and input data into reservation system; Management and planning of group reservations; Maintained a friendly manner and calm, positive demeanour when handling complaints; Achieves personal and company KPIs, consistently exceeding key performance indicators; Trained new members of staff; Conducts problem solving and troubleshooting; Provides technical help to colleagues if required; Establishing office standards and procedures; Conducts invoice reconciliations and cashing up; Created and implemented the current cash flow control file.

Formação geral em áreas como Direito Civil, Introdução ao Direito e Direito das Obrigações.