Alexander Lieder

• Advised companies on client acquisition strategies and IT solution promotion; • Developed product concepts, prepared proposals and presentations, and supervised project implementation; • Optimized sales processes for startups, achieving increased client acquisition and higher conversion rates.

• Managed 10+ key client accounts, including major international brands, fostering loyalty and long-term partnerships. • Collaborated with the Business Development Manager to design and launch a Customer Success program to enhance satisfaction (NPS, CSAT) and reduce churn. • Identified upselling and cross-selling opportunities to drive revenue growth and strengthen client relationships.

• Developed long-term relationships with 15 large banks in the CIS, Middle East, Africa and Europe, ensuring customer base growth and retention; • Developed commercial proposals, conducted negotiations and presentations, concluded deals on terms beneficial to the company and clients; • Managed projects to migrate new clients to the company's systems, implemented additional functionality for current clients to increase the company's revenue.

• Consulted customers and business partners in the RCIS, EMEA, AP, US regions on the company's technical solutions; • Acted as an Account Advocate, analyzed the services provided, advised on procurement and offered recommendations on updating software to improve operational efficiency; • Participated in pre-sale and post-sale projects as a technical consultant, providing expert support and ensuring successful implementation of solutions; • Organized interaction between customers, technical support of all levels and development teams, contributing to the prompt resolution of technical problems; • Collaborated with internal sales and licensing departments and engaged technical specialists to provide customers with a comprehensive and high level of service.

• Led the implementation and sales efforts for IBM DB2 products, presenting demos and managing projects to help clients adopt solutions effectively.

• Designed solutions to implement IBM Lotus Domino and CRM Relavis products (Lotus Domino, LAN, Windows); • Modernized the internal IT infrastructure, which improved the quality of interaction between colleagues and internal resources.