Alexander Dixon

Recipient of Individual Ratings Trophy (HMS President) 2024-2025 AB General Warfare - Passed Out HMS Raleigh 2024

• Defined and executed Alight’s technology strategy, aligning digital transformation with business growth. • Appointed to the Leadership Team (Dec 2024) to drive innovation and organisational change. • Modernised core platforms, including CMS migration to Broadsign, cutting costs by 40%+. • Led CRM transformation to unify data, automate workflows, and enhance customer engagement. • Built and empowered a high-performing technology team with clear strategic focus. • Recognised with Alight Media’s 2024 Annual Award for exceptional leadership and impact.

• Led IT service delivery and strategic direction aligned with business goals. • Partnered with senior leaders to drive digital transformation and stakeholder engagement. • Managed vendor relationships and ensured high service quality. • Championed cyber security, business continuity, and disaster recovery planning. • Hands-on across technologies including Office 365, Azure, AWS, VMware, and Cisco. • Mentored IT teams, fostering growth and performance.

Responsible for the supervision and management of the software development lifecycle of RegDelta, JWG’s regulatory management platform as well as maintaining JWG’s service delivery strategy. Key responsibilities included: • IT project management and service delivery. • IT infrastructure change management and expansion projects. Addressing: Information Security, Disaster Recovery, Risk and Compliance, Monitoring, and Business Continuity.

Provided Project and Service support to four professional practices within the Architectural and Engineering Industry. Award winning Architectural and Engineering practices working on high profile public and private sector projects. Worked closely with clients helping them to identifying any issues in the existing IT processes and controls. Allowing them to build new resource models suitable to fulfil client expectations. Responsible for the IT department operations including services aimed at streamlining and upgrading outdated processes. • Lead a team of IT analysts delivering a variety of significant infrastructure upgrade projects also offering a high-quality face to face support service. Projects range for network/telephony/data system upgrades to cloud solution design and implementation. • Worked closely with IT Managers, directors and partners to address the needs of the business, looking to offer an improved user/customer experience, technical and financial efficiencies and increased rate of project delivery.

Provide support for our customers in a highly professional manner within specified time scales. Respond to Customer queries within agreed time scales ensuring that full and concise details of the nature of the incident are recorded on the logging system using the correct processes. Escalate incidents immediately to the designated ‘Escalation Points’ when appropriate providing a full and concise record of the incident and the reasons for escalation. Identify opportunities for improvement in Micros systems and procedures, escalating to your line manager. Act at all times in a highly professional manner in dealings with Customers, Third Party Companies and Colleagues. Contributing to maintenance of the Companies excellent reputation within the Industry, engendering a high degree of Customer Satisfaction and maintain harmonious inter – Department relations.