alexander cheung

customer experience - product specialist

About

Experienced Mercedes-AMG and Mercedes-Benz in Customer Relations and Product knowledge on all passenger and performance vehicles with a demonstrated history of working in the automotive industry. Skilled in Negotiation, Microsoft Excel, Customer Service, Sales, Strategic Planning and Dealersocket. Strong support professional with a Bachelor of Business Management focused in Hospitality Administration/Management from La Trobe University.

Country

australia

City

alexandria

Industry

automotive

Skill

customer service, sales, management, customer satisfaction, business development, marketing, sales management, negotiation, customer retention, customer relations, automotive, new business development, sales process, strategic planning, microsoft excel, project management, business strategy, crm, dealer management

Experience

assistant manager

witcheryman

2010-8 - 2011-3 · 8 mos

assistant delivery co-ordinator

mercedes-benz parramatta

2013-2 - 2014-8 · 1 yr 7 mos

store manager

witcheryman

2011-3 - 2013-1 · 1 yr 11 mos

customer experience - product specialist

mercedes-benz sydney

2015-10 - Present · 11 yrs

* Utilise and manage customer retention * Manage inbound and outbound calls * Generate appointments to the New Car and Pre-Owned Sales Team * Follow up clients on schedule service