Alexander Agleham

Lifecycle Marketing Strategist @ Power Digital Marketing

Country

Philippines

City

Laguna

Industry

Information Technology & Services

Skill

Business Analysis, Search Engine Optimization (SEO), SEO Copywriting, Marketing Automation, Building Automation, Email Marketing, Service Quality, Administration, YouTube, Start-ups, Customer Service, Online Support, Customer Support, Chat, Apartments, Online Community Moderation, Email Management, Email, Order Processing, Order Fulfillment

Experience

Lifecycle Marketing Strategist

Power Digital Marketing

2024-12 - Present · 1 yr 10 mos

Growth

Maestro Labs

2023-4 - 2024-12 · 1 yr 9 mos

Marketing Automation Coordinator

Foundr

2021-10 - 2023-5 · 1 yr 8 mos

Customer Support Representative

Foundr

2020-11 - 2021-10 · 1 yr

Customer Success Specialist

Alpaca Technology, Inc. (acquired by Boom)

2020-2 - 2020-11 · 10 mos

New York, United States

Focused on matching apartments with each renter's preferences, I mainly do chat support and provide excellent customer service quality in this tech-startup company. Helping build the Customer Support Team's processes and flows, we also do one-off tasks and mild community moderation for our Facebook groups/pages.

Customer Service Representative

DLS INC.

2019-11 - 2020-2 · 4 mos

Vietnam

Mainly did order processing/fulfillment, refunds/reorder, and answering customer inquiries through emails via Zendesk.

Community Moderator

Jumpcut, Inc.

2019-5 - 2019-11 · 7 mos

Los Angeles, California, United States

Worked as a Customer Success Champion initially, mainly answering emails/tickets and doing administrative tasks. Eventually got promoted to be a Lead Community Moderator, providing a vibrant and warm community to all our members, as well as help lead a batch of learners who took part in our boot camps to further improve each's YouTube channel direction.