Alexa Capozzi

- Create purchase orders through SAP NetWeaver and Ariba for third party vendors to fulfill stock and direct shipment needs for customers - Verify the information provided for orders is accurate and compliant with quotes and end user documents - Serve as the liaison between internal sales and administration teams to our third party vendors

- Processed reports in SAP BW Browser to analyze customer billing, unit contracts, and purchase order information to use in monthly reporting - Generated and assigned price plans to unit contracts based on contracted pricing for correct billing of maintenance, rental, and lease agreements - Managed and interpreted high level corporate account agreements, ensuring pricing compliance with agreement terms and conditions from sales representatives - Acted as a liaison between the legal department and the commercial reps for new contracts and replacement agreements and/or amendments - Processed multiple rebates monthly/quarterly by manipulating reports to compute accurate rebate amounts

- Conducted analysis to anticipate and resolve potential problems - Ensured correct values of quotes/prices/invoices/etc. between customers and vendors - Prepared and placed orders from distribution centers and outside vendors through SAP NetWeaver and Ariba

- Answered service calls and set appointments for up to 1,000 customers - Dispatched technicians to appointments in various locations around northern New Jersey - Created invoices, permits, and job tickets to assist the billing department using Quickbooks

- Handled cash for the purchase of stamps, envelopes, and other package materials - Distributed mail to students living on campus while ensuring all confidential information is kept private - Operated the Pitney Bowes system to scan and notify mail recipients of their delivered mail

- Communicated via phone with alumni in order to reach a goal of $150,000 for the "Annual Fund Campaign" - Updated alumni on current Rider University events and news - Managed the computer program provided by Wilson-Bennett to update alumni information and record money transactions after a donation was received

- Aided customers with their purchases in the store front by explaining products and packaging them upon purchase - Fulfilled both paper and phone orders for customers and suppliers - Assisted managers in keeping the store front clean and organized to maintain a healthy and sanitary environment