Alexandra Robibero

Deliever customized, high quality facial treatments while maintaining an 80% consistent booking retention while establishing client relationship and trust. Develop tailored homeware regimens aligned with individual skin goals, reinforcing brand credibility and long term results. Uphold professional presentation, treatment standards, and client communication consistent with luxury service expectations.

My main title is their Lead Esthetician. I am in charge of anything and everything involving skin care. I handle all the waxing, skin care/facial clients, as well as their makeup applications. I would assess each facial client I saw addressing their needs and concerns and choosing a facial to suit what they're looking for. I was also was the employee who perform all microdermabrasion services, waxing service, and makeup services. In my down time I would become Richard Kroll's receptionist and assistant. Answering phone calls, scheduling appointments, as well as anything and everything else. I would help with computer problems, marketing tactics, and running errands. I like to consider myself their go-to girl for anything they need.

Provided professional skincare services and makeup application in a client-facing, salon oriented environment. Conducted in-depth consultations to understand skin concerns, lifestyle, and desired outcomes. Maintained professionally compliant treatment and retail environments aligned with brand presentation standards. Balanced service delivery with front-of-house responsibilities, reinforcing polished communication and client experience. Educated clients on skincare products and techniques, supporting retail sales through trust-based recommendations.

My main purpose was to perform a specific facial on each of the clients depending on their skin type. I first analyzed each of the clients skin and decided which facial would best suit their needs and concerns. From there, I would perform one of the four facials I selected as their designated one to fit their needs. At the end of the service I would give each client a run down on what products during the facial as well as what products from the skin care line i recommended for them to use as their at home regimen. After giving each client time to change and grab their belongings, I would walk each one up to the front desk reiterating all the information giving to them throughout their time with me. I would pull each product I recommended from the shelf and put them on the front desk for each client to physically see which products I was talking about. After and before each client of the day I would flip the room making sure everything was set and clean for the next. Meaning, prepping towel warmer as soon as I stepped into the building making sure they were ready for my clients throughout the day. After each client I would need to change the sheets, clean all the tools I used and prepare for the client I was seeing. At the end of my shift, there were daily tasks that needed to be done such as laundry, garbages, and any restocking throughout the spa.

My main purpose at David's Bridal was as their customer service representative. I would answer phone calls on customer questions, orders, complaints, and appointments. I also would tend to the cash wrap, ordering or purchasing customer merchandise. In any down time I would also assist the managers tend to the merchandise received. Organizing all the stock and calling customer on their pending orders arrival. I would also attend to the basic upkeep of the store. I would keep the cash wrap, and front desk organized as well as the rest of the store. On the slight occasion there were no stylists available to help a customer with trying to find a product I would take them on as one of my clients.

Studied digital and traditional marketing. Core focus on advertising, consumer behavior and the principles of marketing. Areas of study: advertising, social media marketing, traditional print marketing, public relations, copywriting, sales, retail, market research, content marketing, SEM, brand marketing, native marketing, outsource marketing, and event marketing.