Alex Ng

• Lead cross-functional teams across administration, technical, and sales departments to improve operational efficiency. • Manage end-to-end IT project delivery, ensuring timely completion and budget adherence. • Drive new sales development through customer engagement, solution planning, and proposal support. • Oversee revenue forecasting, KPI tracking, and strategic planning to align operations with business goals. • Manage vendor relationships, contract negotiations, and ensure SLA and regulatory compliance. • Control resource allocation and departmental budgets to optimize cost and performance.

• Managed full sales cycle for channel partners and end-user accounts, driving growth and retention. • Conducted extensive cold calling to generate leads and reactivate unmanaged accounts. • Maintained strong customer and partner relationships through solution-focused selling. • Handled order management from inquiry to post-sales support, ensuring customer satisfaction. • Utilized Salesforce CRM and collaborated with distributors for inventory alignment and planning. • Supported sales and marketing teams in lead qualification and pipeline acceleration.

• Specialized in channel sales with a hunter approach, focusing on cold calling and reactivating dormant accounts. • Owned the complete sales cycle from opportunity identification to pricing, order processing, and after-sales support. • Collaborated closely with distributors to promote ex-stock sales and improve market penetration. • Built and nurtured strong relationships with channel partners to foster growth and loyalty. • Leveraged Salesforce and Power BI for pipeline management, sales forecasting, and reporting. • Worked cross-functionally with presales, logistics, and finance teams to ensure smooth deal closures.