Alex Moss

- Strategically planned and executed monthly sales goals to maintain gross sales of $110,000 - $140,000 - Developed and managed relationships with customers, accounts and suppliers - Resolved customer concerns using industry expertise, customer service skills and analytical nature to promote customer loyalty - Provided consulting services, resulting in successful upsells - Launched new products and services with thorough market research, leading to increased revenue & growth - Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments - Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads - Head liaison streamlining workflow between departments (sales, leadership, supply chain, and customer service). Identified bottlenecks and proactively addressed challenges

• Planned and directed fitness operations for facility bringing in more than $20,000 in monthly business. • Trained and led team of trainers focused on maximizing service sales and conducting up to 25 weekly appointments. • Signed new members each month with expertise in relationship-building and personal training. • Bolstered customer satisfaction ratings by managing issues and providing dedicated service. • Hired and recruited new team members to expand offerings and meet customer demands. • Developed strategies for motivating employees to maximize performance and customer satisfaction. • Drafted and submitted daily productivity reports.