Alex Miller

Residential, commercial, and auto glass replacement and recalibration, repair, and design in the Four Corners area. Animas Glass has been in business for over 25 years.

Smart Enterprises sells, installs, and services hot tubs, swim spas, cold plunges, saunas, fireplaces and stoves of all variety (gas, electric, wood, and pellet), and does art framing. Smart has been a local business in Durango for nearly 40 years. We work with builders, contractors, property managers, and other tradespeople and customers to bring their outdoor and indoor living dreams to life.

Bright Horizons Family Solutions is a US-based childcare provider and is the largest provider of employer-sponsored childcare. ⌨ Learn more about our services at: www.brighthorizons.com As Director of Network Growth, I am accountable for leading a 9-member team (including 3 direct reports) to identify and close network gaps, expand the customer base, diversify the product portfolio, optimize the service delivery model, and deliver against key revenue, growth, and OKR goals. I also work closely with internal partners to identify and capitalize on high-potential investment opportunities. Some of my key accomplishments include: ➥ Drove strategic investment decisions to optimize product line capacity. ➥ Launched a new pet care product line, resulting in $20MM in top-line revenue within 4 months. ➥ Launched an elder care pilot program, resulting in a 15% gain in conversion rates and 95% customer satisfaction rating. ➥ Led a suite of M&A due diligence and integration projects, including: camp acquisitions, family childcare center integrations, and new elder care partnerships. ➥ Awarded the Distinguished Leadership Award in 2022 (awarded to 2-3 out of 25K employees annually) for effectively rallying staff around the organizational mission.

As Director of Network Solutions/Provider Accounts, I was tasked with leading a 7-member team to manage, develop, and maintain a network of over 4K childcare providers. Among my contributions, I created the Network Solutions department from scratch (including structure, policies, and processes) as Director of Network Solutions, creating standardized and scalable procedures to streamline day-to-day operations. I also developed key strategies to deliver against critical OKR goals, including: conversions, fill rate, customer satisfaction, capacity, and cost. Some of my additional contributions include: ➥ Established an annual market strategy to scale existing capacity and adapt to evolving business models for backup care customers; delivered 15% YoY backup care program growth. ➥ Negotiated new partnerships, increasing childcare capacity from 60K to 100K annually. ➥ Developed an integrated group care model to enhance the conversion rate by 5% and fill rate by 3%. ➥ Conducted deep dives to identify gaps in childcare coverage, capitalize on revenue-generating opportunities, and deliver a differentiated customer experience. ➥ Overcame significant staffing shortages despite challenging pandemic conditions. ➥ Developed a new service offering (Group Care) to provide ad hoc childcare services and achieve $10-15MM in incremental YoY revenue.

As Program Manager, I was responsible for developing a network of 13 skilled nursing facilities to establish the MultiCare Post-Acute Care Network and provide value-based care for local populations. To carry out my mandate, I researched and identified optimal facilities, ensured compliance with Medicare and Medicaid regulations, optimized the patient experience, and delivered continuous quality improvements. Here are some of the ways I’ve made positive contributions to business performance: ➥ Provided contract oversight and managed transitions of care operations. ➥ Led a suite of quality improvement initiatives to optimize post-acute clinical outcomes. ➥ Streamlined SNF average length of stay from 28 to 22 days. ➥ Reduced SNF readmissions from 15% from 12%. ➥ Increased referrals to MultiCare Home Health by 150 in 90 days. ➥ Developed data management systems to compile, analyze, and maintain network partner performance data.

I joined MultiCare Health System in 2015 as an Administrative fellow. I steered all aspects of day-to-day operations for the Pediatric Endocrinology Clinic. I led a suite of initiatives to optimize the patient experience, enhance healthcare outcomes, and drive continuous efficiency improvements. Some of my key contributions include: ➥ Designed a new pediatric diabetes pump program; drove significant improvements to pump protocol adherence. ➥ Created pump education materials to ensure strict compliance with established protocols; reduced the total volume of unnecessary phone calls by 10%. ➥ Managed a joint venture between Mary Bridge Children’s Hospital and Pediatrics Northwest (a prominent area pediatric clinic); established a referral system and created a framework to share both technology and staff between both organizations for a commercially successful JV. ➥ Developed a strategic plan for a new post-acute care business unit; contributed to the creation of a network of 13 skilled nursing facilities as part of the MultiCare Post-Acute Care Network. ➥ Drove greater accountability and goal alignment while reducing readmission costs and improving patient health outcomes.

As Area Sales Manager, I was responsible for generating sales of travel/hospitality services and maximize hotel or resort occupancy levels. Some of my contributions include: ➥ Negotiated optimal discounts with hotels and resorts to deliver sustained cost savings. ➥ Consistently met or exceeded sales objectives; achieved 113% to plan (July 2012), 183% to plan (October 2012), 147% to plan (January 2013), and 107% to plan (November 2012).

As Midwest Territory Manager, I was responsible for driving YoY revenue growth and profitability through Inova Labs’ line of new portable oxygen concentrators for healthcare facilities and providers. Some of my contributions include: ➥ Cultivated and nurtured high-touch relationships with hospital administrators, clinicians, and key decision makers to communicate product benefits and catalyze sales. ➥ Provided comprehensive pre- and post-sales support. ➥ Trained hospital staff in best practices of product usage, provided troubleshooting and issue resolution support, and ensured value realization of customers’ investments in Inova Labs products. ➥ Drove a suite of marketing campaigns to raise product awareness and supplement sales operations.