alex lee

outcome owner, professional services - media and entertainment

About

Project Manager with over 7 years of experience working in the areas of Information Technology, IT Security, and Information Systems. Currently specializing in enterprise SaaS software implementations.

Country

united states

City

los angeles

Industry

information technology and services

Skill

project management, change management, sharepoint, business analysis, visio, strategic planning, business development, proposal writing, it strategy, ms project, deployment, information systems, customer service, it operations, it audit, itil, microsoft office, government contracting, certified scrum master csm, pmp, agile methodologies, pmo, consulting, analysis, management, business process, management consulting

Experience

outcome owner, professional services - media and entertainment

amazon web services

2020-1 - Present · 6 yrs 9 mos

enterprise project manager

servicetitan

2016-5 - Present · 10 yrs 5 mos

* Main POC for customers during SaaS software implementation * Coordinate all implementation project milestones * Coordinate data migration activities to bring customers' legacy data into ServiceTitan * Provide end-user technical training * Create and execute project plans * Provide support post go-live * Manage collaboration with: Sales, Customer Support, Customer Success, and Data Migration departments.

associate

educe group

2015-10 - 2016-5 · 8 mos

* Work with clients to implement Cornerstone Talent Management System * Gather and analyze requirements * Provide business process re engineering support * Provide project management support

senior associate

pwc

2012-8 - 2015-10 · 3 yrs 3 mos

* Business Process Reengineering * Requirements Gathering * Agile Scrum Master * Project management support for federal client * IT security governance and compliance support * Strategic planning * Change management * Process development * Process optimization * Business development

it consultant

glotech, inc.

2009-5 - 2012-7 · 3 yrs 3 mos

Federal Contractor – Multiple Positions -Quality Assurance Analyst, responsible for QA testing hardware and software during systems development supporting U.S. entities overseas. -Project Analyst, responsible for providing end-of-life cycle procedures for computer equipment located at Department locations overseas based on federal standards. Coordinated deployment plans. -Customer Service Specialist, served as team lead responsible for providing implementation and change management support for new messaging system at government department locations abroad. Also coordinated training efforts and resolved any issues as needed. -Public Key Infrastructure (PKI): Program Analyst, responsible for installing software and hardware to domestic bureaus of the department. Provided technical training and support for federal employees to utilize e-mail encryption technology with biometrics.

helpdesk technician

allied technology

2008-6 - 2008-8 · 3 mos

First respondent to IT related problems for employees at headquarter office. Supported workstation repairs, performed system backups and recoveries, provided facility management support, and performed installations. Support activities included repairs for hard drives, device drivers, and interface cards. Also worked on local printers and installed new wiring when needed. Performed daily backups and updated software. Developed an offsite records management repository plan.