alex khilchenko

director of client executives

About

Creative and objectives oriented manager with an outstanding background in client relations. Proven experience in Account Management, Pre-Sales, Project Management and Professional Services, leading teams, processes and methodologies. Excellent analytic, reporting, and problem solving skills. Key achievements: - Account management - Developing new business opportunities - Managing Pre-Sales and Upselling activities - Planning and execution of complex technological projects - Creating long lasting relationships with customers and partners - Developing and implementing processes and methodologies - Managing Professional Services teams

Country

india

City

thanjavur

Industry

computer & network security

Skill

effort estimation, deployment planning, project implementation, project execution, project control, professional services, product support, account management, risk management, program management, service management, professional services management, sales support, strategic planning, profit and loss management, strategic thinking, priority setting, dealing with ambiguity, cross functional coordination, customer interfacing, key account management, solution design, solutions development, forecasting, customer presentations, budget management, team management, management, project management, voip, solution architecture, ip, telecommunications, budgets, customer service, solution development, sales operations, tcp/ip, plannning, networking, software project management, p&l management, process improvement, project estimation, pre sales, integration, enterprise software

Experience

director of client executives

nso group

professional services manager - emea

harmonic

2003-1 - 2006-1 · 3 yrs 1 mo

* Responsible for the day-to-day Customer Support and Integration activities in EMEA * Team management, 4 engineers in HQ and remote offices * Advising to Cable, Satellite and Telco operators on proper broadcasting design and optimization * Extensive experience in Digital TV over Satellite, Cable and Telco networks * Developing and implementing new-in-the-market IP TV projects * Leading and supporting Presales activities, seminars and POC * Coordinating and monitoring technical projects from initiation through delivery and support * Managing highly complex projects, system integration and onsite installation * Developing training plans for customers

pre-sales and support engineer

allot communications

2000-1 - 2003-1 · 3 yrs 1 mo

* Advising to customers on proper design and solutions for QOS in IP networks * Integration of Allot products into ISP and corporate IP networks, worldwide * Technical support and mentoring * Extensive experience and knowledge in complex networks * Marketing and sales support * Training and development of distribution channels and strategic customers * Developing and editing technical documentation, presentations and training material * Experience in public speaking at technical seminars, training sessions and presentations

senior project manager

verint

2006-7 - 2015-1 · 8 yrs 7 mos

* Managing large accounts and strategic customers * Creating and executing project work plans, resources and responsibilities * Managing day-to-day operational aspects of project and scope * Planning and managing project budget * Managing client interaction, setting expectations and developing lasting relationships * Leading integration, development and QA activities * Risk management, mitigation planning * Highly experienced in Sales and Pre-Sales activities, developing new opportunities * Managing subcontractors based on predefined SOW * Responsible for revenue, efficient projects delivery * Developing methodology and processes, implementing TOC