alex house

client services support technican

About

I am a resourceful, engaging professional with extensive experience in the technology industries in domestic and international environments. I excel at troubleshooting root causes of software, hardware configuration and connectivity issues. Effectively collaborates with teams, end-users, executives, and enterprise network administrators, with a confident attitude. I am able to quickly build rapport with communication, patience and advocacy skills and consistently achieved 100% customer satisfaction.

Country

united states

City

portland

Industry

information technology and services

Skill

troubleshooting, it service management, windows 7, technical support, active directory, servers, disaster recovery, windows server, itil, data center, citrix, windows xp, vpn

Experience

level 1 support technician

radcomp technologies

2018-5 - 2018-11 · 7 mos

field services

qualxserv

2007-6 - 2009-1 · 1 yr 8 mos

Provided warranty services/support for Dell, IBM, and Sony, personal computers and laptops. I specialized in high retention repairs for small businesses and government facilities as well as high inventory control.

client services support technican

franz family bakery

2019-1 - Present · 7 yrs 9 mos

client services senior analyst and executive support techician

dell

2009-2 - 2014-2 · 5 yrs 1 mo

Provided technical support and training to personal computers, PC network users and executives. Assisted users in solving multiple problems using any and all available hardware/software tools to maximize productivity.