alex gomez

compliance analyst iii

About

Sente Mortgage NMLS#132111 An Equal Housing Lender 901 S. Mopac Building 4 Suite 125 Austin, Texas 78746

Country

united states

City

austin

Industry

banking

Skill

leadership, management, loan servicing, community outreach, court appearances, depositions, court cases, hearings, mediation, trials, loss mitigation, mortgage banking, default, customer service, call centers, collections, supervisory skills, leadership development, supervisory management, banking, bankruptcy, commercial lending, consumer lending, credit, credit analysis, finance, lines of credit, loan modifications, loan origination, loans, mortgage lending, mortgage servicing, residential mortgages, risk management, small business lending, spanish

Experience

compliance analyst iii

dhi mortgage

assistant vice president | 'face of the bank' in court and in the community

cit bank

2011-2 - 2018-4 · 7 yrs 3 mos

supervisor ii

onewest bank

2009-8 - 2011-2 · 1 yr 7 mos

* Developed and applied individual talent while mentoring and leading large diverse teams of up to 20 loan counselors resulting in maximized performance by each individual representative. * Collaborated and worked across boundaries and business units, solving multiple issues related to default collections, foreclosure, bankruptcy, escrow analysis, HAMP / in-house mods, and other loss mitigation options. * Motivated and coached staff to meet and exceed company and personal goals resulting in regularly being recognized as the overall top performing team across all KPIs.

team lead

indymac bank

2008-9 - 2009-8 · 1 yr

* Assisted supervisor in coaching employees to meet company goals, achieving rapid recognition in coaching methods and soon after being asked to act as interim supervisor. * Handled escalated calls and other escalated matters passed down from the supervisor which allowed the team supervisor to focus time and attention on other matters. * Pulled and tracked team stats, ensuring team was meeting or exceeding company KPI goals while working on individualized plans to help under performers reach company goals.